Amplified Support for 1-9 Hours
$0.03
Mfg # AIT-SUP-1015
CDW # 6936672
Know your gear
What does Google for Education Support offer?
• On-Demand Admin Console Support: Our Support team becomes your just-in-time subject matter expert on the admin console. Whether you are looking for an overview of best education practices, or a deep dive into settings and configuration, our team is here to help.
• Technical Services: Larger projects and technical implementations in and around GWFE can also be arranged via Support. Our team will scope the work and use a set number of hours to carry out tasks such as primary domain changes and data migration.
• Escalation Point for Your Internal Team: As a Google Partner, we have direct access to Google’s escalation processes, support, and management teams.
• Custom Solutions: There are many ways in which Google Workspace for Education can be integrated into existing infrastructure or replace existing processes.
• Support Stacks are brief and predefined engagements with our Google IT Specialists, designed to equip institutions with clear deliverables that solve common domain challenges.
Customer Impact
For K-12 districts looking for additional support managing their Google Workspace for Education domain or Chrome devices, we have developed education-specific IT expertise in managing domains, a catalog of support stacks to alleviate specific needs, along with related implementation of education security best practices. These services provide support tailored to the education space as well as your district's needs and goals. We also provide an additional escalation path through CDW’s Google Premier Partnership and peace of mind that your issues will be addressed with efficiency by experts. Save valuable staff time and resources leveraging the expertise, time, and support your district requires.
How does remote support work?
We offer our Support in blocks of hours (i.e.. 5/10 hours) that can be applied to a single large project and/or split across the school year. Business Hours of Operations are from 8:00 a.m. to 7:00 p.m. ET (Monday through Friday). SLA is based on Business Hours of Operation. For standard support hours, the business SLA is 24 hours. The hours expire one year from the date of purchase.
How can customers use hours?
Once you have a Google for Education Support Agreement in place, designated administrators may submit a Support ticket via our Help Center or email. Our simple booking system makes it easy for you to schedule an appointment with us for remote guidance and information sessions.
What We Do Not Support
We take pride in being Google Workspace for Education experts, spending countless hours honing and testing our knowledge to provide the best and most relevant support to schools. As such, we are unable to support most other systems or provide custom scripted solutions. For example:
* Hardware support
* Non-chrome OS devices (beyond Google settings)
* Windows Servers/Infrastructure
* Apps & extensions (beyond settings/troubleshooting)
* Student Information Systems (SIS), Learning Management Systems (LMS)
* Custom script (beyond consultation)
* IDP (beyond Google settings)
* Network/firewall/wireless setup, settings, & troubleshooting
* Teacher training
* Clever
* GCDS and GFE Sync User Provisioning Support
• On-Demand Admin Console Support: Our Support team becomes your just-in-time subject matter expert on the admin console. Whether you are looking for an overview of best education practices, or a deep dive into settings and configuration, our team is here to help.
• Technical Services: Larger projects and technical implementations in and around GWFE can also be arranged via Support. Our team will scope the work and use a set number of hours to carry out tasks such as primary domain changes and data migration.
• Escalation Point for Your Internal Team: As a Google Partner, we have direct access to Google’s escalation processes, support, and management teams.
• Custom Solutions: There are many ways in which Google Workspace for Education can be integrated into existing infrastructure or replace existing processes.
• Support Stacks are brief and predefined engagements with our Google IT Specialists, designed to equip institutions with clear deliverables that solve common domain challenges.
Customer Impact
For K-12 districts looking for additional support managing their Google Workspace for Education domain or Chrome devices, we have developed education-specific IT expertise in managing domains, a catalog of support stacks to alleviate specific needs, along with related implementation of education security best practices. These services provide support tailored to the education space as well as your district's needs and goals. We also provide an additional escalation path through CDW’s Google Premier Partnership and peace of mind that your issues will be addressed with efficiency by experts. Save valuable staff time and resources leveraging the expertise, time, and support your district requires.
How does remote support work?
We offer our Support in blocks of hours (i.e.. 5/10 hours) that can be applied to a single large project and/or split across the school year. Business Hours of Operations are from 8:00 a.m. to 7:00 p.m. ET (Monday through Friday). SLA is based on Business Hours of Operation. For standard support hours, the business SLA is 24 hours. The hours expire one year from the date of purchase.
How can customers use hours?
Once you have a Google for Education Support Agreement in place, designated administrators may submit a Support ticket via our Help Center or email. Our simple booking system makes it easy for you to schedule an appointment with us for remote guidance and information sessions.
What We Do Not Support
We take pride in being Google Workspace for Education experts, spending countless hours honing and testing our knowledge to provide the best and most relevant support to schools. As such, we are unable to support most other systems or provide custom scripted solutions. For example:
* Hardware support
* Non-chrome OS devices (beyond Google settings)
* Windows Servers/Infrastructure
* Apps & extensions (beyond settings/troubleshooting)
* Student Information Systems (SIS), Learning Management Systems (LMS)
* Custom script (beyond consultation)
* IDP (beyond Google settings)
* Network/firewall/wireless setup, settings, & troubleshooting
* Teacher training
* Clever
* GCDS and GFE Sync User Provisioning Support
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