Avaya Call Management System Initial Automatic Call Distribution (v. R18) -

Mfg.Part: 395743 | CDW Part: 5586912
Availability: In Stock
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Product Details
  • (v. R18)
  • upgrade license
  • 1 concurrent user
  • upgrade from pre-R17
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Avaya Call Management System Initial Automatic Call Distribution (v. R18) -
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Main Features
  • (v. R18)
  • upgrade license
  • 1 concurrent user
  • upgrade from pre-R17
Avaya Call Management System (CMS) is an integrated analysis and reporting solution that keeps you in touch with virtually everything that's going on in your contact center from evaluating the performance of a single agent or group of agents to managing a contact center with multiple locations worldwide. Built on the performance, reliability and flexibility of the Avaya Aura platform, Avaya CMS delivers real-time monitoring and historical reporting for Avaya Call Center Elite solutions including Elite omnichannel information, custom reporting, task scheduling, exception notification, threshold warning, administration and configuration, and long term ACD data storage.