Avaya Call Management System Supervisor (v. R18) - upgrade license - 1 conc

Mfg.Part: 395742 | CDW Part: 5586910
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Product Details
  • (v. R18)
  • upgrade license
  • 1 concurrent user
  • upgrade from pre-R17
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Avaya Call Management System Supervisor (v. R18) - upgrade license - 1 conc
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Main Features
  • (v. R18)
  • upgrade license
  • 1 concurrent user
  • upgrade from pre-R17
Avaya Call Management System (CMS) is a software product for businesses and organizations that receives a large volume of telephone calls processed through the Automatic Call Distribution (ACD) feature of the Avaya Aura Communication Manager system. Avaya CMS collects call-traffic data, formats management reports, and provides an administrative interface to the ACD feature on the Communication Manager system. Avaya CMS runs on the Solaris and Red Hat Enterprise Linux (RHEL) operating systems and uses several operating system utilities to communicate with terminals and printers, log errors, and execute processes. CMS utilizes the INFORMIX database management system, which provides an interface to the CMS historical database. Avaya CMS stores ACD data in a real-time database as well as a historical database. Real-time databases include tables for the current intrahour interval data and the previous intrahour interval data.