Cisco SMARTnet 1 Year 8x5 Next Business Day
Mfg # CON-SNT-PKG7E
CDW # 377350
Know your gear
Cisco Systems SMARTnet services is designed to meet the maintenance requirements of customers with internal maintenance support staff.
SMARTnet Onsite Benefits:
24 x 7 x 365 access to Cisco's TAC for priority 1 and 2 telephone support with critical problem escalation (for priorities 3 and 4, call during business hours)
Telephone callback within one hour by the TAC for all hardware, configuration, and software problems, from 9:00 a.m. to 5:00 p.m. local time, Monday through Friday, excluding Cisco-observed holidays
Registered access to CCO 24 x 7 x 365
Major and maintenance releases of Cisco IOS software via CCO or media (upon request)
Onsite maintenance services with replacement parts next business day, provided that the request is received before 3:00 p.m. local time
*Category 7 covers the following Cisco part numbers:
MC3810 Cisco MC3810 Multiservice Access Concentrator IPTV-VIEW-WIN-25 IP/TV 25 Viewers SS1000-5 "Cisco Server Suite 1000, 5 CPU" CWPC-1.0-OV "CISCOWORKSFORWINDOWS,V1.0" CWPC-2.0-WIN CiscoWorksWindows2.0forWindowsNT/95 CISCO2202 1R1T_Rtr/Brdg-Limited_Features CISCO2517 CISCO 2500 TR/2T/1B (11 UTP HUB PORTS) CISCO2517-88 CISCO2517 W/8M DRAM CISCO3202 1R1T Router/Bridge 2MF CISCO3202-SVC IGS/TR-3000-Service Spare CISCO3204 1R2T Router/Bridge 2MF CISCO3620 Cisco 3600 2-slot Modular Router-AC CISCO3620-CH Cisco 3600 2-slot Modular Router - AC CISCO3620-DC Cisco 3600 2-slot Modular Router CISCO3620-RPS Cisco 3600 2-slot modular router PSP-16-M001-U ETHERSWITCH PRO16 PSP-16-M041-U ETHERSWITCH PRO16 PSP-16-M051-U ETHERSWITCH PRO16 PSP100T ^100BASE-T MODULE WS-C2100 CATALYST 2100 WS-C2802 CATALYST 2800 WS-C2808 CATALYST 2800 WS-C3016 ^CATALYST 3000 WS-C3016A ^CATALYST 3000 WS-C3016B CATALYST 3000 WS-C3020 CATALYST MATRIX WS-C3100 ^24 Port Catalyst 3100 Switch WS-C3100A ^Catalyst 3100 Switch WS-C3100B Catalyst 3100 24-Port Switch with 8MB Memory WS-PB6-1WANETH-16 SwitchProbe WS-PB6-1WANETH-8 SwitchProbe WS-PB6-1WANTR-16 SwitchProbe WS-PB6-1WANTR-8 witchProbe CONN-4.0C-50-SUN NETSYSConnSrvMgr4.0SunOS/Solaris.50rtrs.90dayconsult CONN-4.0C-50-EXT 50-rtrextNETSYSConnSrvMgr4.0.90dayconsult CONN-4.0C-50-EXT= 50-rtrextNETSYSConnSrvMgr4.0.90dayconsult(SPARE) CONN-4.0C-50-HP NETSYSConnSrvMgr4.0HP-UX.50rtrs.90dayconsult PERF-4.0C-50-EXT "NETSYSPerfSrvMgr4.0,50-rtrorext.90dayconsult" PERF-4.0C-50-EXT= "NETSYSPerfSrvMgr4.0,50-rtrorext.90dayconsult(SPARE)" CSU-2.0 ^CiscoSecureAccessControlServerV2.0forUnix CSU-2.1 CiscoSecureAccessControlServerv2.1forUnix(Solaris) CSU-2.2 CiscoSecureACSV.2.2forUNIX(Solaris) CSUS-2.0-4096
Service Contracts and Warranty Extensions
Service Contract - Response Time: Next business day
Service Contract - Service Hours: Anytime between 9AM and 5PM, Monday through Friday
Service Contract - Service Length: 1 year(s)
Service Contract - Service level: On-site
Service Contract - Service Type: Warranty Enhancement
24 x 7 x 365 access to Cisco's TAC for priority 1 and 2 telephone support with critical problem escalation (for priorities 3 and 4, call during business hours)
Telephone callback within one hour by the TAC for all hardware, configuration, and software problems, from 9:00 a.m. to 5:00 p.m. local time, Monday through Friday, excluding Cisco-observed holidays
Registered access to CCO 24 x 7 x 365
Major and maintenance releases of Cisco IOS software via CCO or media (upon request)
Onsite maintenance services with replacement parts next business day, provided that the request is received before 3:00 p.m. local time
*Category 7 covers the following Cisco part numbers:
MC3810 Cisco MC3810 Multiservice Access Concentrator IPTV-VIEW-WIN-25 IP/TV 25 Viewers SS1000-5 "Cisco Server Suite 1000, 5 CPU" CWPC-1.0-OV "CISCOWORKSFORWINDOWS,V1.0" CWPC-2.0-WIN CiscoWorksWindows2.0forWindowsNT/95 CISCO2202 1R1T_Rtr/Brdg-Limited_Features CISCO2517 CISCO 2500 TR/2T/1B (11 UTP HUB PORTS) CISCO2517-88 CISCO2517 W/8M DRAM CISCO3202 1R1T Router/Bridge 2MF CISCO3202-SVC IGS/TR-3000-Service Spare CISCO3204 1R2T Router/Bridge 2MF CISCO3620 Cisco 3600 2-slot Modular Router-AC CISCO3620-CH Cisco 3600 2-slot Modular Router - AC CISCO3620-DC Cisco 3600 2-slot Modular Router CISCO3620-RPS Cisco 3600 2-slot modular router PSP-16-M001-U ETHERSWITCH PRO16 PSP-16-M041-U ETHERSWITCH PRO16 PSP-16-M051-U ETHERSWITCH PRO16 PSP100T ^100BASE-T MODULE WS-C2100 CATALYST 2100 WS-C2802 CATALYST 2800 WS-C2808 CATALYST 2800 WS-C3016 ^CATALYST 3000 WS-C3016A ^CATALYST 3000 WS-C3016B CATALYST 3000 WS-C3020 CATALYST MATRIX WS-C3100 ^24 Port Catalyst 3100 Switch WS-C3100A ^Catalyst 3100 Switch WS-C3100B Catalyst 3100 24-Port Switch with 8MB Memory WS-PB6-1WANETH-16 SwitchProbe WS-PB6-1WANETH-8 SwitchProbe WS-PB6-1WANTR-16 SwitchProbe WS-PB6-1WANTR-8 witchProbe CONN-4.0C-50-SUN NETSYSConnSrvMgr4.0SunOS/Solaris.50rtrs.90dayconsult CONN-4.0C-50-EXT 50-rtrextNETSYSConnSrvMgr4.0.90dayconsult CONN-4.0C-50-EXT= 50-rtrextNETSYSConnSrvMgr4.0.90dayconsult(SPARE) CONN-4.0C-50-HP NETSYSConnSrvMgr4.0HP-UX.50rtrs.90dayconsult PERF-4.0C-50-EXT "NETSYSPerfSrvMgr4.0,50-rtrorext.90dayconsult" PERF-4.0C-50-EXT= "NETSYSPerfSrvMgr4.0,50-rtrorext.90dayconsult(SPARE)" CSU-2.0 ^CiscoSecureAccessControlServerV2.0forUnix CSU-2.1 CiscoSecureAccessControlServerv2.1forUnix(Solaris) CSU-2.2 CiscoSecureACSV.2.2forUNIX(Solaris) CSUS-2.0-4096
Service Contracts and Warranty Extensions
Service Contract - Response Time: Next business day
Service Contract - Service Hours: Anytime between 9AM and 5PM, Monday through Friday
Service Contract - Service Length: 1 year(s)
Service Contract - Service level: On-site
Service Contract - Service Type: Warranty Enhancement