- The Cisco SMARTnet solution support offers real-time alerts on your core network devices
- Its automated system screens devices for vulnerabilities
- The service provides different hardware replacement option
- Regular updates are available to boost kit performance
- The extended agreement enhances the accuracy of remediation actions
- It’s compatible with various Cisco Webex kits
Resolve network problems in your virtual engagements using this Cisco® SMARTnet® solution support. Featuring diagnostic tools, it offers real-time alerts on the Cisco Webex™ room kit. This helps you detect issues for fast resolution. Minimize downtime with its automated system that analyzes your network for vulnerabilities. Its Smart Call Home service generates service requests with the CISCO Technical Assistance Center (TAC). The Cisco TAC runs a priority service level to facilitate consultation with engineers. The solution support routes requests to appropriate experts for fast management. It escalates the case to the next solution level if it’s not resolved within a specified period.
Using the Cisco web interface, users can access a web access knowledge base and other resources. The Cisco SMARTnet extended service agreement has hardware replacement options, such as return for repair (RFR) and next business day (NBD) services, which reduce business downtime. Enjoy operating system software upgrades, including both major and minor releases within your agreement feature set. These updates improve Webex equipment with the latest features such as regulatory compliance, advanced security and better work capacity for optimal performance. Using simulation, the support engineers test solutions to enhance the accuracy of remediation actions for any defective smart Webex hardware. The service backs different platforms such as technical support for easy issue resolution, 24/7 phone consulting and web knowledge access. Its versatile design is compatible with various Cisco Webex Room kits, including CS-KIT-K9, CS-KIT-K9-RF and CS-KIT-K9-WS.