Cisco Unified Contact Center Express Enhanced High Availability Option (v.

Mfg.Part: CCX-90-11-EHA | CDW Part: 4853339 | UNSPSC: 43232805
Availability: In Stock
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Was $4,498.00
$4,207.45 Advertised Price
Advertised Price
Lease Option ($124.12/month) Lease Price Information
Note: Leasing is available to organizations only. Leasing is not available to individuals.
Product Details
  • (v. 11)
  • upgrade license
  • upgrade from 9.0
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Cisco Unified Contact Center Express Enhanced High Availability Option (v.
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Main Features
  • (v. 11)
  • upgrade license
  • upgrade from 9.0
Deliver omnichannel customer experience across channels with consistency and context to your customers while lowering costs with Cisco Unified Contact Center Express (Unified CCX). This easy-to-deploy and easy-to-use customer interaction solution supports many agents and is designed for midmarket companies or enterprise branch offices. Secure and highly available, it supports powerful agent-based services and fully integrated self-service applications, including automatic call distributor (ACD), interactive voice response (IVR), and computer telephony integration (CTI). Cisco Unified CCX helps deliver each of your contacts to the right agent the first time. It enables this accuracy with sophisticated business rules for inbound and outbound voice, email, web chat, and customer interaction management.