Cisco Unified Contact Center Express ENHANCED (v. 9.0) - license - 25 seats

Mfg.Part: CCX-90-25E | CDW Part: 2880563 | UNSPSC: 43232805
Product Details
  • (v. 9.0)
  • license
  • 25 seats
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Cisco Unified Contact Center Express ENHANCED (v. 9.0) - license - 25 seats
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Main Features
  • (v. 9.0)
  • license
  • 25 seats
Cisco Unified Contact Center Express meets the needs of midmarket and enterprise branch offices or companies that need easy-to-deploy, easy-to-use, secure, virtual, highly available, and sophisticated customer interaction management for up to 400 agents. Cisco Unified Contact Center Express support for powerful, agent-based service as well as fully integrated self-service applications results in reduced business costs and improved customer response by providing sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services while offering the flexibility to scale to larger, more demanding environments. Cisco Unified Contact Center Express helps ensure your business rules for inbound and outbound voice, email, and web chat; and customer interaction management helps ensure that each contact is delivered to the right agent the first time.

To help companies provide efficient, effective, customer-focused service