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Cisco Unified Customer Voice Portal combines open-standards support for speech with intelligent application development and industry-best call control to deliver personalized self-service to callers-either as a standalone interactive-voice-response (IVR) system or transparently integrated with a contact center.
Customers can use touchtone signals or their own voice to perform IVR self-service. If they request live agent assistance, Unified CVP can place a call in queue until an appropriate agent is available and then transfer information collected by the IVR application directly to the agent along with the call itself to provide a seamless customer service experience. Unified CVP offers hosted IVR capabilities, and it can support video interactions.
Customers can use touchtone signals or their own voice to perform IVR self-service. If they request live agent assistance, Unified CVP can place a call in queue until an appropriate agent is available and then transfer information collected by the IVR application directly to the agent along with the call itself to provide a seamless customer service experience. Unified CVP offers hosted IVR capabilities, and it can support video interactions.