Cisco Unified Customer Voice Portal (v. 10.0) - license - 1 server

Mfg.Part: CVP-10-SERVER-SW | CDW Part: 3343701 | UNSPSC: 43232805
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  • (v. 10.0)
  • license
  • 1 server
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Cisco Unified Customer Voice Portal (v. 10.0) - license - 1 server
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Main Features
  • (v. 10.0)
  • license
  • 1 server
Cisco Unified Customer Voice Portal (Unified CVP) provides IP-based self-service and call routing. It combines open-standards support for speech with intelligent application development and industry-best call control to deliver personalized self-service to callers - either as a standalone interactive-voice-response system or transparently integrated with a contact center.

With Cisco Unified CVP, businesses and organizations can provide incoming callers with automated, intelligent self-service using touch-tone input or speech recognition. Callers can access and modify their accounts, place orders, get status updates, retrieve information, and resolve problems - all without speaking to a live agent. This paradigm results in dramatic savings in agent costs. However, if an agent's services are required, Cisco Unified CVP can queue the call and then transfer it to an agent - along with information about the caller and the self-service session. With this solution, agent productivity improves and customers enjoy a s