- Care Essential Services Core
- Technical support
- phone consulting
- 1 year
- for Juniper Networks ISG2000; NetScreen ISG 2000
With JTAC support, you have unlimited access to JTAC engineers through the Internet and phone 24x7x365. As a single point of contact for all your support needs, JTAC engineers have extensive experience in supporting large-scale networks and help you troubleshoot and diagnose any network anomaly.
The Web-based CSC provides instant, secure access to critical information including Juniper Knowledge Base, frequently asked questions, field alerts, proactive technical bulletins, problem reports, technical notes, release notes, and product documentation. Through the CSC, you can also create, view, and edit technical support cases with the Juniper.net Case Manager and download major, minor, and maintenance software releases.