Micro Focus Business Availability Center Service Level Management for System Availability Management - license - 1 point

IT service level management software helps you define, track, and report on service levels from a business perspective. The Service Level Management performance reporting enables you to show that IT is meeting its obligations. Proactively manage service levels from the business perspective; measure and monitor application service levels against business objectives; define realistic, quantifiable service-level objectives; and track performance in real time.