Know your gear
NETSCOUT's support and maintenance program offers expanded coverage for NETSCOUT's products and accessories. It provides a premium level of support to minimize business downtime and ensure a high return on your investment. Members enjoy the following privileges: Software/firmware upgrades; Priority Technical support; "Know How" access to an extensive knowledge database; "Members Only" discounts and promotions. Software and firmware upgrades - Your product will never be out of date. You'll receive access to all software upgrades via "MY ACCOUNT", giving you the latest functionality, improving technical efficiency and troubleshooting. Upgrades also include Management Information Base (MIB) library updates for applicable products. Unlimited technical support - Extend the expertise of your staff. Includes priority access to the world class technical assistance center (TAC) via members-only phone numbers. Unlimited access to the Knowledge Base - You'll have an open door to valuable proprietary information NETSCOUT has gathered from helping customers over the years. It also includes helpful technical articles written by the experts. Members-Only promotions - Your membership qualifies you for "Members Only" promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values.