NetIQ Essential Care AppManager ResponseTime for Web technical support

A key component of every serious business strategy is knowledgeable and responsive technical support. NetIQ Essential Care support plan provides telephone support, e-mail support, four named contacts, eSupport features including access to the NetIQ Knowledgebase, Product Community Website, Community Newsgroups, Notification Service, and a Quarterly Technical Product Newsletter, along with all product upgrades/updates.