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Polycom SoundStation IP 5000 - conference VoIP phone is rated3.00 out of5 by2.
Rated 5 out of 5 byFrustrated1 from Unable to configurePurchased this product to replace existing Polycom analog units. When receiving the unit from CDW, it came with no instructions of any sort. Searched the web for instructions, but only found a doc on use with a provisioning server. Called Polycom and they said I would need to have CDW open a ticket with Polycom. Called CDW tech support and they said "Sorry, you would need to buy a service contract with Polycom to get support on that product". Why would anyone buy a $400 phone that you cannot use without purchasing a service contract? I have no choice but to return it and find another brand that comes with setup instructions.
Date published: 2016-01-18T00:00:00-05:00
Rated 5 out of 5 byPatrick from Works as advertisedWe have several of these deployed throughout the country and have had 0 issues. I believe it tracks up to 7 voices and works great in our field tests as well as deployed environments. We have used these over 7 years without issue, not sure why someone would rate a product with 1 star because they could not provision a SIP phone, its the same way you would provision any other Polycom SIP phone.I personally don't understand the differences to warrant the price between the 5k 6k 7k models. After looking at the features the 5k has a smaller footprint and works just as well.The way to make this product better is to implement their wireless technology like their analog conference phone but for VOIP.
Date published: 2018-01-21T00:00:00-05:00