Symantec Platinum Support Premium - Symantec Virus Protection & Content Filtering - technical support - 3 years

Premium Platinum Support contracts include everything included with Platinum Support contracts, and such additional benefits as dedicated on-call Technical Account Manager (TAM); the right to assign five dedicated callers (technical contacts) per product family or two dedicated callers per product (whichever is greater); one on-site TAM visit per year at the customer's request; and monthly account reports (available through the TAM).