Zoom Eleveo SC-OP Screen Capture Sub - Cloud-Based - HD Recording - Multi-Platform - Secure Storage

ZOOM ELEVEO SCREEN CAPTURE SUB and SC-OP give your business a powerful, reliable way to record, review, and optimize every customer interaction. Designed for modern contact centers and customer service teams, this screen capture solution helps you understand how agents work, identify process bottlenecks, and improve customer experience with data-driven insights.

With seamless integration into your Zoom environment, ELEVEO Screen Capture SUB and SC-OP provide secure, high-quality recording of agent desktop activity during calls and digital interactions. This enables supervisors, quality managers, and compliance teams to see the full context behind every conversation, not just the audio.

• Complete interaction visibility - Capture agent screens alongside voice and video to see exactly how information is accessed, entered, and shared during customer interactions.
• Better coaching and performance management - Use real screen recordings to pinpoint training needs, streamline workflows, and guide agents with specific, visual examples.
• Enhanced quality assurance - Combine screen capture with call recording and analytics to build a more accurate picture of service quality and adherence to scripts and procedures.
• Support for compliance and audits - Maintain detailed records of on-screen activity to help demonstrate regulatory compliance, protect sensitive data, and support internal audits.
• Process optimization - Identify inefficient steps, system issues, and repetitive tasks by reviewing real agent workflows, then refine processes to reduce handle time and improve customer satisfaction.
• Secure, controlled access - Role-based permissions and secure storage help ensure that only authorized users can view and manage screen recordings.

ZOOM ELEVEO SCREEN CAPTURE SUB and SC-OP are ideal for organizations that rely on Zoom for customer engagement and want deeper insight into agent behavior and customer journeys. By combining screen capture with your existing call recording and contact center tools, you gain a powerful platform for continuous improvement, compliance monitoring, and customer experience optimization.

Whether you're running a high-volume contact center, a remote support team, or a distributed sales organization, ELEVEO Screen Capture helps you:

• Improve first-contact resolution by understanding exactly how agents navigate systems and respond to customer needs.
• Reduce errors and rework through targeted coaching based on real interactions and on-screen actions.
• Boost customer satisfaction with smoother, more consistent service supported by clear visibility into agent workflows.
• Strengthen data security with controlled recording policies and secure handling of sensitive on-screen information.

Choose ZOOM ELEVEO SCREEN CAPTURE SUB and SC-OP to transform raw interaction data into actionable insight. Gain the clarity you need to refine processes, elevate agent performance, and deliver a more efficient, compliant, and customer-focused experience across every Zoom-powered touchpoint.