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Zscaler Support Plus - ZCES-SUP-PLUS Cloud Security Subscription - Advanced Threat Protection - 24x7 Support - 1 User

Mfg # ZCES-SUP-PLUS CDW # 8153589

Software Details

  • Provides 24x7x365 remote technical support with defined SLAs for incident response and escalation
  • Delivers proactive health checks with documented performance metrics and configuration compliance reporting
  • Includes prioritized case handling with measurable MTTR targets for critical and high-severity service issues
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Know your gear

ZSCALER SUPPORT PLUS (ZCES-SUP-PLUS) is designed for organizations that need more than standard support. It delivers faster response times, deeper guidance, and proactive assistance so your Zscaler environment stays secure, optimized, and aligned with your business goals.

With ZSCALER SUPPORT PLUS, you get a trusted partner to help you get the most value from your Zscaler deployment, reduce risk, and keep users productive-no matter where they work.

  • Faster issue resolution - Accelerated response and escalation paths help you resolve problems quickly, minimize downtime, and keep critical applications available.
  • Proactive guidance - Access to experienced Zscaler experts who provide best-practice recommendations, configuration reviews, and ongoing optimization for your cloud security posture.
  • Improved performance and reliability - Regular health checks and tuning help ensure your Zscaler services run smoothly, delivering consistent performance for users and applications.
  • Stronger security outcomes - Expert advice on policies, zero trust configurations, and secure access helps you reduce vulnerabilities and strengthen your overall security strategy.
  • Better planning and scalability - Strategic guidance supports you as your environment grows, helping you plan for new locations, users, and applications without compromising security or user experience.
  • Enhanced user experience - Optimized configurations and ongoing support help reduce latency, improve access to SaaS and internet applications, and keep employees productive.
  • Confidence in your Zscaler investment - Dedicated, high-quality support ensures you fully leverage Zscaler capabilities, from secure web gateway and zero trust network access to cloud firewall and data protection.

ZCES-SUP-PLUS is ideal for enterprises that rely on Zscaler for secure, cloud-delivered access and want a higher level of support to match their business-critical needs. By combining expert assistance, proactive monitoring, and best-practice guidance, ZSCALER SUPPORT PLUS helps you:

  • Maximize uptime and reduce disruptions across your distributed workforce.
  • Accelerate deployments and configuration changes with confidence.
  • Align security and IT operations with industry-leading cloud security practices.
  • Stay ahead of threats with ongoing recommendations tailored to your environment.

If you depend on Zscaler for secure, reliable access to the internet, SaaS, and private applications, ZSCALER SUPPORT PLUS (ZCES-SUP-PLUS) gives you the enhanced support experience you need to protect your business, support your users, and keep your cloud security platform performing at its best.

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Terms and Conditions

These services are considered Third Party Services, and this purchase is subject to CDW’s Third Party Cloud Services Terms and Conditions, unless you have a written agreement with CDW covering your purchase of products and services, in which case this purchase is subject to such other written agreement.

The third-party Service Provider will provide these services directly to you pursuant to the Service Provider’s standard terms and conditions or such other terms as agreed upon directly between you and the Service Provider. The Service Provider, not CDW, will be responsible to you for delivery and performance of these services. Except as otherwise set forth in the Service Provider’s agreement, these services are non-cancellable, and all fees are non-refundable.

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Zscaler Support Plus - ZCES-SUP-PLUS Cloud Security Subscription - Advanced Threat Protection - 24x7 Support - 1 User

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