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Centrify Premium Support - technical support - for Centrify Endpoint Servic

Mfg. Part: CES-1E-T2-3YPS | CDW Part: 4844746 | UNSPSC: 81112201
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  • Technical support
  • for Centrify Endpoint Services
  • 1 endpoint
  • volume
  • Tier 2
  • phone consulting
  • 3 years
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Product Overview
Main Features
  • Technical support
  • for Centrify Endpoint Services
  • 1 endpoint
  • volume
  • Tier 2
  • phone consulting
  • 3 years
  • 24x7
  • response time: 2 business hours
Centrify provides timely and knowledgeable support and services designed to help you deploy Centrify solutions faster and manage your environment more efficiently.

The support team consists of experienced IT professionals who are focused exclusively on Centrify products. Support is required with the initial purchase of all Centrify Suite editions in order to ensure you are able to quickly deploy and have free access to the latest product updates.

Premium Support includes all of the features of Standard Support, plus 24x7x365 support for priority issues, accelerated service levels and additional named contacts.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
General
Installation Type: Locally installed

Header
Brand: Centrify
Compatibility: PC
Manufacturer: COMFY KEYBOARD AND SOFTWA
Model: Premium Support
Packaged Quantity: 1
Product Line: Centrify

Licensing
License Pricing: Volume
Pricing Level: Tier 2

Service
Support Full Contract Period: 3 year(s)
Support Details Full Contract Period: 3 years

Service & Support
Response Time: 2 business hours
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: 10 named contacts / severity level 1
Response Time: 2 business hours
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: 10 named contacts / severity level 2
Response Time: 4 business hours



Limitation: 10 named contacts / severity level 3
Response Time: 6 business hours



Limitation: 10 named contacts / severity level 4 and 5
Response Time: 24 business hours



Limitation: 10 named contacts
Service Type: E-mail consulting



Service Type: Web support



Service Type: Web knowledge base access



Service Type: New releases update

Software
License Qty: 1 endpoint
Software Title: Centrify Endpoint Services

Product Reviews
 
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11/24/2017 12:49:31 PM
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