Celestix 8x5 Support - extended service agreement (renewal) - 1 year - ship

Mfg. Part: EFS-91244-1RW | CDW Part: 3651671 | UNSPSC: 81111812
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  • Extended service agreement (renewal)
  • advance hardware replacement
  • 1 year
  • shipment
  • response time: 24 h
  • for MSA Security Appliance MSA6000e
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Product Overview
Main Features
  • Extended service agreement (renewal)
  • advance hardware replacement
  • 1 year
  • shipment
  • response time: 24 h
  • for MSA Security Appliance MSA6000e
Celestix 8x5 Support is a contract service that is designed for sale to end customers. This service provides customers a single point of contact, technical assistance and resolutions not only for Celestix One security platform and operating systems, but also for the supported applications designed to run on them.

Celestix 8x5 Support is an annual service that includes: advanced-exchange replacement of defective hardware with 24-hour RMA process; telephone or web-based support during local business hours; access to Celestix's electronic support tools; all OS software and firmware updates and upgrades.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Brand: Celestix
Manufacturer: Celestix
Model: 8x5 Support
Packaged Quantity: 1
Product Line: Celestix

Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Location: Shipment
Support Details Service Included: Advance parts replacement
Support Details Type: Extended service agreement

Support Details Service Included: Phone consulting
Support Details Type: Technical support

Support Details Service Included: E-mail consulting
Support Details Type: Product info support

Support Details Type: New releases update

Support Details Service Included: Web support

Service & Support
Location: Shipment
Response Time: 24 hours
Return Shipment: At customer expense
Service Included: Advance hardware replacement
Type: Extended service agreement (renewal)

Service & Support Details
Limitation: Severity level 1
Response Time: 24 hours

Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 8 hours a day

Limitation: Severity level 2
Response Time: 2 business hours

Class of Equipment: Complicated network devices

Miscellaneous (CDW)
Compatible With:
Celestix MSA Security Appliance MSA6000e

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10/26/2016 12:52:04 PM
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