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Centrify Standard Support - technical support - for Centrify Suite Enterpri

Mfg. Part: CSEE-ITSO-ZL-SM1YU | CDW Part: 4365976 | UNSPSC: 81112201
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800.808.4239
Mon-Fri 7am-7:30pm CT
Availability:
Ships same day if ordered before 4 PM CT
  • Technical support
  • for Centrify Suite Enterprise Edition for zLinux
  • upgrade license
  • IT staff only
  • upgrade from Standard Edition
  • phone consulting
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Product Overview
Main Features
  • Technical support
  • for Centrify Suite Enterprise Edition for zLinux
  • upgrade license
  • IT staff only
  • upgrade from Standard Edition
  • phone consulting
  • 1 year
  • business hours
  • response time: 4 business hours
The support team consists of experienced IT professionals who are focused exclusively on Centrify products. Support is required with the initial purchase of all Centrify Suite editions in order to ensure you are able to quickly deploy and have free access to the latest product updates.

Standard Support includes phone and email support during business hours, access to the online knowledge base and case submission tools, product updates and more.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
General
Installation Type: Locally installed

Header
Brand: Centrify
Compatibility: Unix
Manufacturer: COMFY KEYBOARD AND SOFTWA
Model: Standard Support
Packaged Quantity: 1
Product Line: Centrify

Licensing
Licensing Details: IT staff only

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support
Response Time: 4 business hours
Service Availability: Business hours
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: 4 named contacts / severity level 1
Response Time: 4 business hours
Service Availability (Hours a Day): Business hours
Service Type: Phone consulting



Limitation: 4 named contacts / severity level 2
Response Time: 6 business hours



Limitation: 4 named contacts / severity level 3
Response Time: 8 business hours



Limitation: 4 named contacts / severity level 4 and 5
Response Time: 24 business hours



Limitation: 4 named contacts
Service Type: E-mail consulting



Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Web knowledge base access



Service Type: New releases update

Software
License Type: Upgrade license
Software Title: Centrify Suite Enterprise Edition for zLinux
Upgrade from (Support): Standard Edition

Product Reviews
 
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12/3/2016 6:30:06 PM
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