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Check Point Collaborative Enterprise Support Co-Premium - technical support

Mfg. Part: CPCES-CO-PREMIUM | CDW Part: 2972950 | UNSPSC: 86101601
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Availability:10-12 days
Orders placed today will ship within 12 days
  • Technical support
  • phone consulting
  • 24x7
  • response time: 30 min
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Product Overview
Main Features
  • Technical support
  • phone consulting
  • 24x7
  • response time: 30 min
Check Point Collaborative Enterprise Support combines the unique capabilities of local Certified Collaborative Support Provider (CCSP) partners with the in-depth expertise and resources of Check Point, giving you the best support available to keep your business secure.

Your local CCSP is your point of contact for all your support issues, providing first-line support in your language with an intimate understanding of your environment and support needs. If additional support is required, your CCSP will work directly with Check Point's global, 24x7 Technical Assistance Centers for backline support. Well-defined processes and documented Service Level Agreements (SLAs) ensure that the company meets your expectations for quality and satisfaction.

You will receive Advanced Access to SecureKnowledge, a comprehensive self-service database designed to quickly and easily answer all your technical installation, configuration, and upgrade needs on Check Point products.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Brand: Check Point
Compatibility: PC
Manufacturer: Check Point Software
Model: Co-Premium
Packaged Quantity: 1
Product Line: Check Point Collaborative Enterprise Support

Service & Support
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Service Type: New releases update

Limitation: Severity level 1
Response Time: 30 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting

Response Time: 4 hours

Service Type: Web knowledge base access

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1/19/2018 11:44:44 AM
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