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Cisco Partner Support Service Small Business Service - extended service agr

Mfg. Part: CON-PSB1N-SVC4 | CDW Part: 4195848 | UNSPSC: 81111812
$208.47CallAdvertised Price
 
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800.808.4239 Mon-Fri 7am-7:30pm CT

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800.808.4239
Mon-Fri 7am-7:30pm CT
Availability:In Stock
Ships same day if ordered before 4 PM CT
  • Extended service agreement
  • advance parts replacement
  • 1 year
  • shipment
  • 8x5
  • response time: NBD
  • for P/N: SG500X-48MP-K9-AU
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Product Overview
Main Features
  • Extended service agreement
  • advance parts replacement
  • 1 year
  • shipment
  • 8x5
  • response time: NBD
  • for P/N: SG500X-48MP-K9-AU
  • SG500X-48MP-K9-G5
  • SG500X-48MP-K9-NA
  • SG500XG-8F8T-K9-AU
Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: Cisco
Manufacturer: Cisco Specialization
Model: Small Business Service
Packaged Quantity: 1
Product Line: Cisco Partner Support Service

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Location: Shipment
Support Details Service Included: Advance parts replacement
Support Details Type: Extended service agreement



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: Remote diagnosis



Support Details Service Included: Web knowledge base access
Support Details Type: Product info support



Support Details Type: New releases update



Support Details Type: Intrusion definitions update

Service & Support
Location: Shipment
Response Time: Next business day
Service Availability: 8 hours a day / 5 days a week
Service Included: Advance parts replacement
Type: Extended service agreement

Service & Support Details
Response Time: Next business day
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 8 hours a day



Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day



Limitation: Severity level 2
Response Time: 4 hours
Service Availability (Hours a Day): Business hours



Limitation: Severity level 3
Response Time: 72 hours



Limitation: Severity level 4
Response Time: 96 hours

Miscellaneous (CDW)
Compatible With:
Cisco Small Business NSS 326 Smart Storage
Cisco Small Business SG500X-48MP
Cisco Small Business SG500XG-8F8T
Cisco Unified Communications 540
Cisco Unified Communications 560

 
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3/24/2017 7:38:04 PM
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