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Cisco Partner Support Service TelePresence Video - extended service agreeme

Mfg. Part: CON-PSRE-SX20PHD2 | CDW Part: 4063642 | UNSPSC: 81111812
$1,117.19Advertised Price
Lease Option ($34.86 /month) Lease Availability
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800.808.4239
Mon-Fri 7am-7:30pm CT
Availability:In Stock
Ships same day if ordered before 4 PM CT
  • Extended service agreement
  • advance parts replacement
  • 1 year
  • shipment
  • 8x5
  • response time: 4 h
  • for P/N: CTS-SX20PHD2.5X-K9
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Product Overview
Main Features
  • Extended service agreement
  • advance parts replacement
  • 1 year
  • shipment
  • 8x5
  • response time: 4 h
  • for P/N: CTS-SX20PHD2.5X-K9
Cisco Partner Support Service combines Cisco's intellectual capital with software-based smart capabilities, allowing you to expand your service offerings, resulting in lower delivery costs, improved time to market, and increased customer intimacy. Cisco Partner Support Service provides foundational technical services along with extensive installed base management, alerts, and device diagnostics structured for you to embed within your service offerings.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Equipment
Class of Equipment: Video conferencing devices

Header
Brand: Cisco
Manufacturer: Cisco Smartnets North America
Model: TelePresence Video
Packaged Quantity: 1
Product Line: Cisco Partner Support Service

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Location: Shipment
Support Details Service Included: Advance parts replacement
Support Details Type: Extended service agreement



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: Remote diagnosis



Support Details Service Included: Web knowledge base access
Support Details Type: Product info support



Support Details Type: New releases update



Support Details Type: Intrusion definitions update

Service & Support
Location: Shipment
Response Time: 4 hours
Service Availability: 8 hours a day / 5 days a week
Service Included: Advance parts replacement
Type: Extended service agreement

Service & Support Details
Response Time: 4 hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 8 hours a day



Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day



Limitation: Severity level 2
Service Availability (Hours a Day): Business hours



Limitation: Severity level 3
Response Time: 72 hours



Limitation: Severity level 4
Response Time: 96 hours

Miscellaneous (CDW)
Compatible With:
Cisco TelePresence System SX20 Quick Set with Precision HD 1080p 2.5x Camera

 
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12/2/2016 6:56:32 PM
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