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Cisco Unified Contact Center Express Compliance Recording ( v. 10.0 ) - upg

Mfg. Part: CCX-90-10U-C-CS1 | CDW Part: 4197635 | UNSPSC: 43233405
$163.00SAVE $11.39
$151.61CallAdvertised Price
 
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  • ( v. 10.0 )
  • upgrade license
  • 1 seat
  • upgrade from 9.0
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Product Overview
Main Features
  • ( v. 10.0 )
  • upgrade license
  • 1 seat
  • upgrade from 9.0
Easy to deploy and use, Cisco Unified Contact Center Express (Unified CCX) delivers a highly secure, available, virtual, and sophisticated customer interaction management solution for up to 400 agents. This integrated, comprehensive, contact center solution is intended for both formal and informal contact centers in midmarket, enterprise branch, and corporate departments.

Unified CCX offers sophisticated call routing and comprehensive contact management capabilities. It includes an embedded reporting solution that offers a comprehensive view of contact center statistics at a glance.

Unified CCX provides customer segmentation with state-of-the-art, built-in, interactive voice response capability, and proactive customer service for a superior customer experience with integrated, outbound, call management capabilities. Multichannel capabilities include management of voice, email, web chat, and social media inquiries.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
General
Category: Internet & communication applications
Installation Type: Locally installed
Subcategory: Internet & communication - internet utilities , Internet & communication - IP telephony

Header
Brand: Cisco
Compatibility: PC
Manufacturer: CISCO DS HARDWARE DIRECT
Model: Compliance Recording
Packaged Quantity: 1
Product Line: Cisco Unified Contact Center Express

Software
License Category: License
License Qty: 1 seat
License Type: Upgrade license
Upgrade from: 9.0
Version: 10.0

Software Upgrade Details
Software Type: Cisco Unified Contact Center Express Compliance Recording
Version: 9.0

 
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12/3/2016 10:05:30 PM
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