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Citrix Appliance Maintenance - technical support - for Citrix NetScaler VPX

Mfg. Part: 4034502 | CDW Part: 3894781 | UNSPSC: 81112201
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This item was discontinued on October 25, 2016.

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800.808.4239 Mon-Fri 7am-7:30pm CT

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800.808.4239
Mon-Fri 7am-7:30pm CT
  • Technical support
  • for Citrix NetScaler VPX 1000 Enterprise Edition
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
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Product Overview
Main Features
  • Technical support
  • for Citrix NetScaler VPX 1000 Enterprise Edition
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
General
Installation Type: Locally installed

Header
Brand: Citrix
Compatibility: PC
Manufacturer: Citrix NetScaler
Packaged Quantity: 1
Product Line: Citrix Appliance Maintenance

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 4 hours
Service Type: Web support



Limitation: Severity level 3
Response Time: 24 hours



Limitation: Severity level 4
Response Time: 5 days



Service Type: Web knowledge base access



Service Type: New releases update



Service Type: Replacement

Software
Software Title: Citrix NetScaler VPX 1000 Enterprise Edition

 
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12/5/2016 4:40:41 AM
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