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Data Domain Platinum - extended service agreement - 1 year

Mfg. Part: S-PLAT-610-7 | CDW Part: 1915202 | UNSPSC: 81111812
$2,113.69CallAdvertised Price
 
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  • Extended service agreement
  • advance parts replacement ( for 3.5TB storage array )
  • 1 year
  • response time: NBD
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Product Overview
Main Features
  • Extended service agreement
  • advance parts replacement ( for 3.5TB storage array )
  • 1 year
  • response time: NBD
Marketing description is not available.
Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: EMC
Compatibility: PC
Manufacturer: Data Domain
Model: Platinum
Packaged Quantity: 1
Product Line: Data Domain

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Service Included: Advance parts replacement
Support Details Type: Extended service agreement



Support Details Service Included: Web support
Support Details Type: Technical support



Support Details Service Included: Web knowledge base access



Support Details Service Included: Phone consulting



Support Details Type: New releases update

Service & Support
Response Time: Next business day
Service Included: Advance parts replacement
Type: Extended service agreement

Service & Support Details
Response Time: Next business day



Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day



Limitation: Severity level 1
Response Time: 1 hour



Limitation: Severity level 2
Response Time: 3 hours



Limitation: Severity level 3
Response Time: 4 hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 9 hours a day
Service Availability (Time): 8:00 AM - 5:00 PM



Limitation: Severity level 4
Response Time: 10 hours

Equipment
Class of Equipment: Storage arrays
Covered Configurations: 3.5TB storage array

 
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12/5/2016 2:39:41 PM
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