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EMC Premium Support Upgrade - extended service agreement - on-site

Mfg. Part: YUE000UM00056970 | CDW Part: 3877178 | UNSPSC: 81111812
$128.67CallAdvertised Price
 
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800.808.4239 Mon-Fri 7am-7:30pm CT

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800.808.4239
Mon-Fri 7am-7:30pm CT
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  • Extended service agreement
  • parts and labor
  • on-site
  • 24x7
  • response time: 4 h
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Product Overview
Main Features
  • Extended service agreement
  • parts and labor
  • on-site
  • 24x7
  • response time: 4 h
Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: EMC
Manufacturer: VCE Company
Model: Premium Support Upgrade
Packaged Quantity: 1
Product Line: EMC

Service
Support Details Location: On-site
Support Details Service Included: Parts and labor
Support Details Type: Extended service agreement



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: Remote monitoring



Support Details Service Included: Web support
Support Details Type: Product info support



Support Details Service Included: Web knowledge base access



Support Details Type: New releases update

Service & Support
Location: On-site
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week
Service Included: Parts and labor
Type: Extended service agreement

Service & Support Details
Limitation: Severity level 1
Response Time: 4 hours
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day



Limitation: Severity level 2
Response Time: 12 hours



Limitation: Severity level 3/4
Response Time: Next business day



Response Time: 30 min



Response Time: 2 hours



Limitation: Severity level 3
Response Time: 3 business hours
Service Availability (Hours a Day): Business hours



Limitation: Severity level 4
Response Time: 8 business hours

Equipment
Class of Equipment: Storage arrays

 
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12/13/2017 11:16:21 AM
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