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Exinda Premium Maintenance - extended service agreement - 3 years - on-site

Mfg. Part: EX-4761-250-PM3 | CDW Part: 4041261 | UNSPSC: 81111812
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This item was discontinued on October 25, 2016.

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800.808.4239
Mon-Fri 7am-7:30pm CT
  • Extended service agreement
  • parts and labor
  • 3 years
  • on-site
  • repair time: 60 days
  • for P/N: EX-4761-250
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Product Overview
Main Features
  • Extended service agreement
  • parts and labor
  • 3 years
  • on-site
  • repair time: 60 days
  • for P/N: EX-4761-250
Premium Maintenance support is fully comprehensive extending to network integration or device configuration issues. Premium Maintenance includes unlimited access 7 days per week, 24 hours per day to Technical Assistance Center (TAC) with less than 30-minute response time for critical issues; software upgrades - software releases that contain new features and functionality relevant to a new release theme, in addition to fixes to address known issues.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: Exinda
Manufacturer: Exinda
Model: Premium Maintenance
Packaged Quantity: 1
Product Line: Exinda

Service
Support Full Contract Period: 3 year(s)
Support Details Full Contract Period: 3 years
Support Details Location: On-site
Support Details Service Included: Parts and labor
Support Details Type: Extended service agreement



Support Details Type: New releases update



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: Training

Service & Support
Location: On-site
Repair Time: 60 days
Service Included: Parts and labor
Type: Extended service agreement

Service & Support Details
Repair Time: 60 days



Response Time: 4 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 8 hours a day



Response Time: 1 hour
Service Availability (Hours a Day): 24 hours a day



Limitation: 2 seats

Equipment
Class of Equipment: Complicated network devices

 
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12/10/2016 2:20:55 PM
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