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ExtraHop Gold - technical support (renewal) - for ExtraHop Networks EH1000V

Mfg. Part: EH1000VS-APPL-R-G1M | CDW Part: 4090623 | UNSPSC: 81112201
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  • Technical support (renewal)
  • for ExtraHop Networks EH1000V Appliance
  • phone consulting
  • 1 month
  • 12x5
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Product Overview
Main Features
  • Technical support (renewal)
  • for ExtraHop Networks EH1000V Appliance
  • phone consulting
  • 1 month
  • 12x5
The ExtraHop Gold support is provided to help you succeed and get the great value from the ExtraHop platform.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: ExtraHop Networks
Compatibility: PC
Manufacturer: ExtraHop
Model: Gold
Packaged Quantity: 1
Product Line: ExtraHop

General
Installation Type: Locally installed

Service
Support Full Contract Period: 1 month
Support Details Full Contract Period: 1 month

Service & Support
Service Availability: 12 hours a day / 5 days a week
Service Included: Phone consulting
Type: Technical support (renewal)

Service & Support Details
Limitation: Severity level 1/2
Response Time: 6 hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Type: Phone consulting



Limitation: Severity level 3/4



Service Type: E-mail consulting



Service Type: Web support



Service Type: New releases update

Software
Software Title: ExtraHop Networks EH1000V Appliance

Product Reviews
Rated 4 out of 5 by 1reviewer.
Rated 4 out of 5 by It has a straightforward deployment and implementation model, even for extremely dynamic and complex network environments. Valuable Features:It has a straightforward deployment and implementation model, even for extremely dynamic and complex network environments.There's unbelievable capability around wired data analysis; analyzing unstructured data at a sizzling rate, rationalizing it and delivering it as consumable, structured data. It's a big data solution in a plug-and-play implementation mode.It's a must-have solution for large IT Operations, providing the ability to analyze infrastructure and application-related performance and data from the wire perspective. Very strong use cases around L7 application level analysis; at least 15 different security related use cases (including SSL and CIFS usage); significant capability for network focused groups specifically around analysis of L2 - L7 metrics; powerful tool for enterprise server management groups as well (analyze database, application, ICA, storage related metrics to name a few).Improvements to My Organization:Must-have tool for advanced network/enterprise operation centers to fill in the performance gaps that host based and network performance management solutions leave. Provides the ability to execute systems and application management without being dependent on application language or APM agent qualifications.Extensive use cases on joint workflow using ExtraHope ITOA and 3rd party APM toolsets- including real-time visualizations of business services performance mashed up and merged against L7 dependent protocols- this allows us to understand the correlation of business services degradation with performance issues with L7 protocols including HTTP, FTP and additional network services.Room for Improvement:Additional out-of-the-box solutions and use cases would be nice. This is less a product improvement as opposed to aligning this powerful solution to common and uncommon industry use cases in order to become more vertically aligned.The solution is so powerful, and because it analyzes wired data, the potential applications and use cases are limitless. ExtraHop will be better served by creating industry specific views and deployments to accelerate deployments and mindshare with users. As an example, they should have a retail package ready which provides the key views for a retail use case scenario. Same for casino/gaming; finance; ISV usage; NoC operations. So basically, creating the correct views for the market as opposed to saying we can do everything.Disclaimer: I am a real user, and this review is based on my own experience and opinions. August 7, 2016
  • 2016-10-30 T09:09:29.014-05:00
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  • cp-1, bvpage1
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  • loc_en_US, sid_4090623, prod, sort_default
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