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Forcepoint Mission Critical Support Elite - technical support - 1 year

Mfg. Part: MCSE-X-CP12-N | CDW Part: 3801133 | UNSPSC: 81112201
$64,716.79Advertised Price
Lease Option ($1,862.55 /month) Lease Availability
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800.808.4239
Mon-Fri 7am-7:30pm CT
Availability:In Stock
Ships today if ordered within 2 hrs 55 mins
  • Technical support
  • phone consulting
  • 1 year
  • 24x7
  • response time: 15 min
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Product Overview
Main Features
  • Technical support
  • phone consulting
  • 1 year
  • 24x7
  • response time: 15 min
Go beyond mission critical support with MCS Elite. You'll get all the benefits of mission critical support as well as quarterly health checks, more designated contacts, and reduced critical issue target response times. You'll also receive two onsite visits per year, up to eight hours of customized training, and available onsite upgrades and technical assistance.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
General
Installation Type: Locally installed

Header
Brand: Forcepoint
Compatibility: PC
Manufacturer: Websense
Model: Elite
Packaged Quantity: 1
Product Line: Forcepoint Mission Critical Support

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year



Support Details Location: On-site

Service & Support
Response Time: 15 min
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 15 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 1 hour



Limitation: Severity level 3
Response Time: 2 hours



Limitation: Severity level 4
Response Time: 1 business day



Service Type: New releases update



Service Type: Web knowledge base access



Service Type: Security alert notification



Service Type: Web support



Limitation: 2 visits
Service Type: Consulting



Limitation: Up to 8 hours
Service Type: Training

 
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12/5/2016 1:05:08 PM
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