Forcepoint Mission Critical Support Elite - technical support - 1 year

Mfg. Part: MCSE-X-CP12-N | CDW Part: 3801133 | UNSPSC: 81112201
$64,716.79Advertised Price
Lease Option ($1,862.55 /month) Lease Availability

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Note: Leasing is available to organizations only. Leasing is not available to individuals.
Mon-Fri 7am-7:30pm CT
Availability:In Stock
Ships same day if ordered before 4 PM CT
  • Technical support
  • phone consulting
  • 1 year
  • 24x7
  • response time: 15 min
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Product Overview
Main Features
  • Technical support
  • phone consulting
  • 1 year
  • 24x7
  • response time: 15 min
Go beyond mission critical support with MCS Elite. You'll get all the benefits of mission critical support as well as quarterly health checks, more designated contacts, and reduced critical issue target response times. You'll also receive two onsite visits per year, up to eight hours of customized training, and available onsite upgrades and technical assistance.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Installation Type: Locally installed

Brand: Forcepoint
Compatibility: PC
Manufacturer: Websense
Model: Elite
Packaged Quantity: 1
Product Line: Forcepoint Mission Critical Support

Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Support Details Location: On-site

Service & Support
Response Time: 15 min
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 15 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting

Limitation: Severity level 2
Response Time: 1 hour

Limitation: Severity level 3
Response Time: 2 hours

Limitation: Severity level 4
Response Time: 1 business day

Service Type: New releases update

Service Type: Web knowledge base access

Service Type: Security alert notification

Service Type: Web support

Limitation: 2 visits
Service Type: Consulting

Limitation: Up to 8 hours
Service Type: Training

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10/22/2016 12:50:36 AM
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