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Fortinet FortiCare 8x5 Enterprise Bundle - extended service agreement (rene

Mfg. Part: FC-10-FVM04-871-02-24 | CDW Part: 4015100 | UNSPSC: 81111812
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This item was discontinued on October 25, 2016.

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800.808.4239 Mon-Fri 7am-7:30pm CT

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800.808.4239
Mon-Fri 7am-7:30pm CT
  • Extended service agreement (renewal)
  • replacement
  • 2 years
  • shipment
  • response time: 3 days
  • for P/N: FG-VM04
  • FG-VM04-XEN
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Product Overview
Main Features
  • Extended service agreement (renewal)
  • replacement
  • 2 years
  • shipment
  • response time: 3 days
  • for P/N: FG-VM04
  • FG-VM04-XEN
Fortinet's FortiCare 8x5 offering is designed for customers who need support during local business hours. FortiCare 8x5 enhanced support includes access to support services via telephone, the customer support web portal and online chat system. Additionally, 8x5 support includes advanced exchange hardware replacement.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Equipment
Class of Equipment: Complicated network devices

Header
Brand: Fortinet
Manufacturer: Fortinet
Model: 8x5 Enterprise Bundle
Packaged Quantity: 1
Product Line: Fortinet FortiCare

Service
Support Full Contract Period: 2 year(s)
Support Details Full Contract Period: 2 years
Support Details Location: Shipment
Support Details Service Included: Replacement
Support Details Type: Extended service agreement



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: E-mail consulting
Support Details Type: Product info support



Support Details Service Included: Web knowledge base access



Support Details Service Included: Web support



Support Details Type: New releases update



Support Details Type: Virus definitions update



Support Details Type: Intrusion definitions update



Support Details Type: URL database update



Support Details Type: E-mail database update

Service & Support
Location: Shipment
Response Time: 3 days
Service Included: Replacement
Type: Extended service agreement (renewal)

Service & Support Details
Response Time: 3 days



Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 8 hours a day



Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day

 
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12/2/2016 4:38:16 PM
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