Fujitsu ScanCare extended service agreement - 3 years - on-site

Mfg. Part: S6400-SCMY247-3 | CDW Part: 3925382 | UNSPSC: 81111812
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This item was discontinued on October 25, 2016.

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  • Extended service agreement
  • parts and labor
  • 3 years
  • on-site
  • 24x7
  • response time: 4 business hours
  • for fi-6400
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Product Overview
Main Features
  • Extended service agreement
  • parts and labor
  • 3 years
  • on-site
  • 24x7
  • response time: 4 business hours
  • for fi-6400
ScanCare is the premium service program offered by Fujitsu. The ScanCare program combines basic on-site service with preventative maintenance (PM), consumables and user training for Fujitsu scanner customers.

On-site repair service includes spare parts, labor and travel for verified hardware failures. Select Next Business Day (NBD), 4-hour or 24/7 Response time (contract prices vary). Service is available across the United States, except certain Hawaiian Islands and areas of Alaska. On-site service is performed by a Fujitsu Authorized Field Service Engineer (FAFSE), either a Fujitsu employee or professionally trained Authorized Service Provider. On-site service outside the hours specified above may be available for rates and terms then in effect. Outside of PM events, on-site visits do not include preventative maintenance, maintenance training, consumables and cleaning materials, troubleshooting of software configuration, applications or set-up.

Preventative Maintenance is a FAFSE schedules an on-site visit to thoroughly clean and replace any necessary consumable parts from the pre-shipped ScanCare kit. Service will be provided during normal business hours at a time to be mutually agreed upon between the FAFSE and customer within 2 weeks of initiation.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Brand: Fujitsu
Compatibility: PC
Manufacturer: Fujitsu scanners - Fujits
Packaged Quantity: 1
Product Line: Fujitsu ScanCare

Support Full Contract Period: 3 year(s)
Support Details Full Contract Period: 3 years
Support Details Location: On-site
Support Details Service Included: Parts and labor
Support Details Type: Extended service agreement

Support Details Service Included: Preventive maintenance

Support Details Type: Training

Support Details Service Included: Phone consulting
Support Details Type: Technical support

Service & Support
Location: On-site
Response Time: 4 business hours
Service Availability: 24 hours a day / 7 days a week
Service Included: Parts and labor
Type: Extended service agreement

Service & Support Details
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day

Limitation: 3 visits per year
Response Time: 14 days
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 9 hours a day
Service Availability (Time): 8:00 AM - 5:00 PM

Limitation: 1 incident

Service Availability (Hours a Day): 12 hours a day
Service Availability (Time): 5:00 AM - 5:00 PM

Class of Equipment: Scanners

Miscellaneous (CDW)
Compatible With:
Fujitsu fi 6400

Adding to Cart...
10/27/2016 3:57:42 AM
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