HiveCare Select - technical support - for HiveManager NG - 5 years

Mfg. Part: AH-S-SYS-HMNG-AP-5YR | CDW Part: 3991017 | UNSPSC: 81112201
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This item was discontinued on October 25, 2016.

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800.808.4239 Mon-Fri 7am-7:30pm CT

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Mon-Fri 7am-7:30pm CT
  • Technical support
  • for HiveManager NG
  • phone consulting
  • 5 years
  • 24x7
  • response time: 1 h
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Product Overview
Main Features
  • Technical support
  • for HiveManager NG
  • phone consulting
  • 5 years
  • 24x7
  • response time: 1 h
The HiveCare Select support is designed for those customers that want 24/7 access, yet prefer to rely on internal resources or professional services to augment their IT administrator needs.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Brand: Aerohive
Compatibility: PC
Manufacturer: Aerohive
Model: Select
Packaged Quantity: 1
Product Line: HiveCare

Support Full Contract Period: 5 year(s)
Support Details Full Contract Period: 5 years

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting

Limitation: Severity level 2
Response Time: 2 hours

Limitation: Severity level 3
Response Time: 4 hours

Limitation: Severity level 4
Response Time: 2 days

Service Type: Web support

Limitation: 4 technicians
Service Type: Web knowledge base access

Service Type: New releases update

Software Title: HiveManager NG

Installation Type: Locally installed

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10/27/2016 9:34:54 PM
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