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IBM Endpoint Manager for Lifecycle Management - license + 1 Year Software S

Mfg. Part: D11VULL | CDW Part: 3351678 | UNSPSC: 43233205
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  • License + 1 Year Software Subscription and Support
  • 1 managed virtual server
  • Passport Advantage Express
  • Win
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Product Overview
Main Features
  • License + 1 Year Software Subscription and Support
  • 1 managed virtual server
  • Passport Advantage Express
  • Win
Creates dynamic situational awareness about changing conditions in the infrastructure. The ability to run distributed scans on the entire network frequently delivers pervasive visibility and control to help ensure that organizations quickly identify all IP-addressable devices - including network devices and peripherals such as printers, scanners, routers and switches in addition to computer endpoints - with minimal network impact.

Provides policy-based installation, closed-loop verification and the ability to manage software distribution across Windows, UNIX, Linux and Mac OS platforms from a single, unified point of control. The solution delivers high first-pass success rates with minimal impact on network performance.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: IBM
Compatibility: PC
Manufacturer: IBM
Model: for Lifecycle Management
Packaged Quantity: 1
Product Line: IBM Endpoint Manager

General
Category: Security applications
Subcategory: Security - security management

Licensing
License Pricing: Volume

Service
Support Details Full Contract Period: 1 year

Service & Support
Type: New releases update

Service & Support Details
Service Type: New releases update



Response Time: 2 hours
Service Availability (Hours a Day): Business hours
Service Type: Phone consulting



Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Emergency phone consulting



Service Type: Web knowledge base access



Service Type: E-mail consulting

Software
Bundled Support: 1 Year Software Subscription and Support
License Category: License
License Qty: 1 managed virtual server
License Type: License
Licensing Program: Passport Advantage Express

System Requirements
Platform: Windows

Product Reviews
IBM Endpoint Manager for Lifecycle Management - license is rated 4.1 out of 5 by 7.
Rated 4 out of 5 by from Provides a single pane view into the entire environment. Valuable Features:* Patching support: IBM BigFix supports most of the major OSs with natively packages patches. This includes Windows, MacOSX, Oracle Linux, Solaris, AIX, RedHat, Ubuntu and others.* Pre-packaged support for many third-party applications such as Adobe, Google, Mozilla, Sun (Java), WinZip, and others.* Near real-time view of the environment. Most systems will report their current patch state within 15 minutes.* The IBM BigFix console provides a single pane view into the entire environment. This also provides a common interface for taking actions, such as patching, to any operating system with a similar look and feel.* Ease of installation, maintenance and troubleshooting. IBM BigFix is one of the easiest tools to install for an Endpoint Management tool, especially compared to IBM’s predecessors and Microsoft’s SCCM. As an example, the first time installing IBM BigFix in my lab with about 10 systems took approximately one hour from start of installation to applying OS patches. IBM BigFix is also very easy to scale by adding new relays. The design is flexible enough to be able to “add as you go” without having to perform a major architectural review.* For troubleshooting, the log file structure is very simple, as most files are in the same place and have a standard format.* Adding new components such as IBM BigFix Compliance or IBM BigFix Inventory does not require new agents to be installed. By enabling the content, by clicking on a hyperlink in the License Management Dashboard, and taking action with a couple packages, the infrastructure is ready to start gathering more information.* Reporting capabilities: With the IBM BigFix console, I am able to quickly provide information to any group. With the use of the IBM BigFix Web Reports, I am able to design reports that I can save and provide to users to execute when they desire. These reports can also be scheduled to run and email the users.Improvements to My Organization:Our primary use for IBM BigFix is around patching and reporting on Microsoft Windows servers. We are also using the reporting capabilities for patching state on AIX, Solaris, and Red Hat Linux. These reports are being presented to the Safeguards groups and are being used to report MSA compliance for our server environment.IBM BigFix has provided our Windows server team more flexibility for scheduling the deployment of patches in their environment which has caused them a lot of issues in the past. Also with the near realtime reporting, the server teams know the state of their environment right away. We have also been able to see where patches are failing to install on systems that previously were assumed to have been installed. This has identified many systems that were thought to be in compliance, that were not.Some other useful information that we are able to gather with IBM BigFix:* Currently logged on user(s)* Servers in pending restart state* Hardware and software information* Symantec Endpoint Protection state (client version, signature version, etc.)* Installed MSSQL databasesWe gather a lot of other information too. Although all of this information is available in other sources, with IBM BigFix, we are able to bring all of this into one console view which can be used for filtering and reporting.We have also linked IBM BigFix into ServiceNow’s CMDB to “brand” systems with CMDB data. This is also useful for filtering, grouping, and reporting.We have used IBM BigFix to develop software packages to deploy new versions of Symantec Endpoint Protection, Microsoft SCOM agents, Flexera agents, and others.The most recent task that came up was the deployment of the MS17-010 patch to address the “WannaCry” malware. With IBM BigFix, we were able to quickly identify out of compliance systems and remediate them and validate the successful completion of the installation.Room for Improvement:IBM has been heavily focused on adding and improving features to the tool, especially with new components like IBM BigFix Detect. While all these new features are great and provide useful information, IBM has not focused on the Web Reports capabilities. This is not to say that the Web Reports is bad, but at this time, it is currently the weakest part to me. IBM has also introduced the BigFix Web UI, which is a start to addressing the web based reporting. I believe that this is going to be the direction to modernize the web reporting capabilities along with providing a web based console.Use of Solution:We have used this for seven years.Stability Issues:I have not had any issues that were due to the product itself. I have had issues that are user related, such as admins using incorrect installer in DMZ, and other external issues that impacted IBM BigFix, but not the product itselfScalability Issues:There were no issues with scalability. When we added more systems then originally scoped, all that was needed was a new relay. Since our IBM BigFix server is on a VM, we also added two CPUs and more RAM (currently at 16GB).Technical Support:IBM Support has been pretty good. For the most part, solutions are provided quickly (couple days), but I have had one that required more analysis and it took a couple weeks. I also find that using the user forum (forum.bigfix.com) is also very useful as some of the IBM BigFix support people are there along with very knowledgeable users.Previous Solutions:At the current site, they were using WSUS to patch the Windows servers and native tools for the AIX, Red Hat, and Solaris environments. Although these tools were “doing the job”, there was no easy reporting capabilities out of any of them. SCCM was also used in the Windows server environment at one point, but due to a major issue that was caused, it was removed from the servers.For the extra data that IBM BigFix collects, there are other tools that provide the information, but required logging into the different tool consoles to gather and then manual consolidation.Initial Setup:IBM BigFix is one of the easiest client management tools to install. Once the operating system and database are installed and configured, installing the IBM BigFix server takes about 30 minutes to complete. After that, enabling content (Windows, AIX, etc., patching) takes a couple minutes. Once this is ready, deploying the agents can be done with a client deployment tool provided by IBM. This tool is capable of deploying to Windows and non-Windows systems. To deploy to one system will take about two minutes, but the tool is capable of parallel deployment, so deploying to 20 systems would take about five minutes. We were able to deploy about 400 Windows agents in a morning.Cost and Licensing Advice:IBM BigFix comes with many different packages depending on the functions that are required. IBM BigFix Patch is the most basic package which provides the ability to patch almost any operating system with many third-party applications. It also provides the capability to create custom content such as software packages (called Fixlets), inventory scans (called Analysis) and create custom reports. All of the other IBM BigFix packages also provide patches.When purchasing, buying with other IBM tools provided us with a very good discount in pricing. Also since we were deploying to a highly virtualized environment, the use of RVU (Resource Value License) was very beneficial for us.Other Solutions Considered:We evaluated SCCM. This was already in-house, but not desirable by the Windows team. It also did not support the non-Windows platform (at least not to the extent that BigFix does).Other Advice:IBM BigFix is simple to implement and can quickly provide insight into the environment. By looking for “pain points” that the various groups have, IBM BigFix can be used to quickly assist.As an example, the Windows server team would at times leave themselves logged into a server which would cause account lockouts. They did have PowerShell scripts to detect this, but they took a while to report back and if the system was behind a firewall, they would not see it.By using IBM BigFix, we were able to collect this information (default data collection) and present it in the console. Another example was identifying systems in a “Pending Restart state”.Disclaimer: My company has a business relationship with this vendor other than being a customer:Wipro is an IBM Business Partner.
Date published: 2017-06-16
Rated 4 out of 5 by from The most valuable features for us are scalability and reliability. Valuable Features:The most valuable features for us are scalability and reliability. Hands down.Improvements to My Organization:My organization came from a product that was not nearly as reliable. It was causing failures across our infrastructure and across our enterprise. Switching to BixFix has alleviated that to a great degree.The other part is it's now allowing our company to think ahead how we can incorporate other pieces of BigFix that other solutions don't have integrated natively. So we can get five or six product sets out of BigFix as opposed to just a single product set on a solution that didn't even work to begin with.Room for Improvement:IBM dropped what's called BigFix Detect on us here at Interconnect this year. That blew our socks off because we had just completed signing a contract with a software that does almost the exact same thing called Carbon Black. So we came here and noticed that they're putting a Carbon Black type solution into BigFix. I will be curious about how that particular application develops over time and into the future. I'd like to see them continue to scale that out.A major feature that I think they need to add to Detect is application whitelisting. That will be incredibly important. If they can get that I might be able to convince my company to start using that.Stability Issues:Stability is excellent. It doesn't crash, it can handle whatever we throw at it. It does a good job with that. Other solutions that we've had haven't panned out that way.Scalability Issues:Scalability is excellent. There are people here who are using BigFix in much larger deployments than what we have. We're not small by any means but we're also not the largest out there. We know we can trust with confidence that we'll scale up well over time.Technical Support:We haven't had to use the technical support at all.Previous Solutions:We were using a different solution before this and we outgrew it. My company has gone through a period of hypergrowth and we went from handling just a few years ago 60 stores with maybe 500 endpoints in them, to 1600 stores now with tens of thousands of endpoints. So we knew we needed a new solution because the one we had just kept breaking, over and over.Initial Setup:I was not involved in the initial installation.Other Solutions Considered:For myself as a manager who makes business decisions like selecting a vendor, there needs to be a level of trust and a level of partnership where I can go back to this vendor and actually get support and help if we need it, when we need it. Interconnect has been a great resource for that. So there's got to be that trust level there, absolutely.I will never push a product I don't believe in. So I have to see that it works. I would argue the same is the case for anyone above me in our business or enterprise. We don't want to work with vendors whose products are half-baked. They have got to work.So we ended up with IBM because we are partnered with GameStop and they were already using the product and saw that it worked. So we didn't formulate a shortlist off the bat. We said let's try GameStop's product and see how well that works for us, and then if it's not working we will go out and make a shortlist. So we didn't have to do that, fortunately.Other Advice:The advice I would give is not to be turned off from the learning curve. There is a little bit of a learning curve to it. But that learning curve is there for a reason and the talent that goes into actually using BigFix properly takes a little while to tune, but that is what makes BigFix so powerful. That being said, as a result of that you're going to get reliability and scalability and a much faster response time than probably most products out there.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-05-11
Rated 4 out of 5 by from We use it to automate Windows and on AIX boxes to automate patch installation and OS upgrades. Valuable Features:It eases automation. We have been using it to automate Windows. We are currently using it on our AIX boxes to deploy patches; basically, to automate patch installation and OS upgrades.Improvements to My Organization:It saves time and reduces human error. We are still experimenting with more of its features, such as how we can roll back some of the patches that we have already installed and so on. It definitely looks good.Room for Improvement:We use it on the AIX. I think it worked fine. I work on the AIX and we are still in the testing period, so it would be interesting to see, if there's an issue with it. But, the team that does most of the automation thinks that it should work fine. Because they didn't see any issues with Linux, they don't see any issues with the AIX either.Maybe, if they could provide a better GUI, it would be a nice thing to have.Stability Issues:Stability is good.Scalability Issues:We're using it on Windows and have used it on Linux. It worked well on Linux and now, we are actively moving to test it on the AIX.Previous Solutions:We were using HPE Server Automation, which we were formerly using to automate most of the Linux patching. We were using HPE SA for our automation. It automates but it doesn't have the feature as to where we can back out the patches that were pushed and BigFix offers that to us.In my opinion, trust and reputation are the most important criteria when selecting a vendor. IBM is known for that.Other Advice:Definitely, without any hesitation, I would recommend that you should implement and use it. Try it out!Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-04-26
Rated 4 out of 5 by from We use it to automate Windows and on AIX boxes to automate patch installation and OS upgrades. Valuable Features:It eases automation. We have been using it to automate Windows. We are currently using it on our AIX boxes to deploy patches; basically, to automate patch installation and OS upgrades.Improvements to My Organization:It saves time and reduces human error. We are still experimenting with more of its features, such as how we can roll back some of the patches that we have already installed and so on. It definitely looks good.Room for Improvement:We use it on the AIX. I think it worked fine. I work on the AIX and we are still in the testing period, so it would be interesting to see, if there's an issue with it. But, the team that does most of the automation thinks that it should work fine. Because they didn't see any issues with Linux, they don't see any issues with the AIX either.Maybe, if they could provide a better GUI, it would be a nice thing to have.Stability Issues:Stability is good.Scalability Issues:We're using it on Windows and have used it on Linux. It worked well on Linux and now, we are actively moving to test it on the AIX.Previous Solutions:We were using HPE Server Automation, which we were formerly using to automate most of the Linux patching. We were using HPE SA for our automation. It automates but it doesn't have the feature as to where we can back out the patches that were pushed and BigFix offers that to us.In my opinion, trust and reputation are the most important criteria when selecting a vendor. IBM is known for that.Other Advice:Definitely, without any hesitation, I would recommend that you should implement and use it. Try it out!Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-04-26
Rated 5 out of 5 by from The most valuable feature of this solution is its ease of use. Valuable Features:The most valuable feature of this solution is its ease of use.Improvements to My Organization:It improves the productivity of our organization, by helping the technical guys in our team.Room for Improvement:We would like to see more of the extended reporting feature. It would help the technical teams, so as to drill down into the reports further.Stability Issues:The stability is good.Scalability Issues:Scalability is also good.Other Advice:This solution is giving us the results that it's meant for.You should definitely take a look at it.The most important criteria while selecting a vendor are the reliability, cost and technical support.Disclaimer: I work for the vendor.
Date published: 2017-04-20
Rated 4 out of 5 by from Enables us to handle data from other vendors with the scale for our servers. Valuable Features:For me, BigFix is my virtual operator, and the capabilities BigFix actually brings to our servers to do everything. I don't need a personal operator. I can reach out to our partners for the solution.Improvements to My Organization:BigFix enables us to handle data from many vendors with the scale for our servers, improving our performance.Room for Improvement:We are looking for better images for third-party operations like article databases, for example, other article application servers, and the SAP applications. We appreciate that BigFix can produce a better image for everything on a single product.Also, the web console could be improved as we need to use it more than the desktop console.Stability Issues:I believe the solution is very stable and we have never had an outage of the solution. Communication with our agents is always well-synchronized. Stability is very nice.Scalability Issues:It is scalable. We have, for example, 7000 servers communicating with only three or four structured servers on the BigFix environment and it responds very quickly for everything we do.Technical Support:We usually use the technical support for some troubleshooting when we have a specific problem with agents because in an environment with 7000 servers, we have a certain rate of problems which are specific problems, not general problems. Every time, the support attends to us quickly and the success factor is high.Other Advice:See if the solution has good capabilities for them and if the solution can communicate well. Integration with many vendors is necessary.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-04-10
Rated 4 out of 5 by from It helps maintain our environment, so all of our systems are patched and up to date. Valuable Features:I believe that the agent on the endpoint is very powerful. It can do a lot. It can patch, it can get information on the asset, and it's just a very powerful tool.Improvements to My Organization:It helps maintain our environment, so all of our systems are patched and up to date. It also helps provide security settings to the endpoints as well. We can also push out applications and different settings.Room for Improvement:They're actually adding some of the features that I wanted, such as detecting, which allows us to fix things remotely. If there's a security issue, we could actually stop the security issue in its tracks. I think they need to polish up a little bit, and it seems like IBM is now finally starting to invest money into the solution. I think that's going to help its brand name.Scalability Issues:The product is very scalable, but it can also be very complex. If you don't set things up right then you could have problems. You just need to know what you're doing.Technical Support:Technical support has sometimes been very good, and sometimes it's been not so good. It just depends. I would say that in tier one sometimes they know, sometimes they don't, but then once you go up to tier two or tier three they're definitely experts in their field.Previous Solutions:Previously we were using the Microsoft solution, Windows Software Update Services. That's a very all or none solution which is not as granular. Regarding BigFix, I like that I can push out updates to systems within their patch window and make sure that they're complete and done within that patch window.Initial Setup:The setup could be simple or it could be complex. It depends on your environment.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-04-07
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7/24/2017 7:59:10 AM
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