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IBM Netezza Business Critical Support - technical support - for IBM Netezza

Mfg. Part: D0LHCLL-EDU | CDW Part: 2975462 | UNSPSC: 86101601
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  • Technical support
  • for IBM Netezza 1000-6
  • 1 appliance install
  • Passport Advantage Express
  • emergency phone consulting
  • 1 year
  • 24x7
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Product Overview
Main Features
  • Technical support
  • for IBM Netezza 1000-6
  • 1 appliance install
  • Passport Advantage Express
  • emergency phone consulting
  • 1 year
  • 24x7
  • response time: 2 business hours
Netezza's Business Critical Support program is a comprehensive offering designed for customers who require maximum availability of their application environment. This program combines Netezza's multi-level storage redundancy technology, electronic support tools and Netezza's knowledgeable Customer Service Engineers to ensure the highest level of system availability.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Software
License Qty: 1 appliance install
Licensing Program: Passport Advantage Express
Software Title: IBM Netezza 1000-6

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year



Support Details Full Contract Period: 1 day
Support Details Location: On-site

Header
Brand: IBM
Compatibility: PC
Manufacturer: IBM
Model: Business Critical Support
Packaged Quantity: 1
Product Line: IBM Netezza

Service & Support
Response Time: 2 business hours
Service Availability: 24 hours a day / 7 days a week
Service Included: Emergency phone consulting
Type: Technical support

Service & Support Details
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Web support



Service Type: Web knowledge base access



Limitation: Severity critical
Response Time: 2 hours
Service Type: Emergency phone consulting



Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 8 hours a day
Service Availability (Time): 9:00 AM - 5:00 PM
Service Type: Phone consulting



Service Type: Training



Service Type: Maintenance



Service Type: New releases update

Licensing
License Pricing: Volume

Product Reviews
Rated 4 out of 5 by 4reviewers.
Rated 4 out of 5 by It has allowed us to get reports that were previously unavailable, but the in-house development tool needs work. Valuable Features:There is minimal on-going maintenance.Improvements to My Organization:There were some reports we couldn't get because of performance, but with Netezza we could get more of them.Room for Improvement:It needs a better in-house development tool.Use of Solution:I've used it for three years.Deployment Issues:Functions are difficult to deploy.Stability Issues:No issues encountered.Scalability Issues:No issues encountered.Customer Service:7/10.Technical Support:7/10.Previous Solutions:Our customers mostly switch from traditional RDMs to appliances.Initial Setup:It is very easy to setup.Implementation Team:We used an in-house vendor who were 8/10.Cost and Licensing Advice:Choose your most complex scenario. Do a POC and try to scale.Other Advice:You should know how it works well so you can use its power. So, start with a partner or vendor team.Disclaimer: My company has a business relationship with this vendor other than being a customer:Premium Business partner September 25, 2016
Rated 4 out of 5 by It has allowed us to get reports that were previously unavailable, but the in-house development tool needs work. Valuable Features:There is minimal on-going maintenanceImprovements to My Organization:There were some reports we couldn't get because of performance, but with Netezza we could get more of them.Room for Improvement:It needs a better in-house development tool.Use of Solution:I've used it for three years.Deployment Issues:Functions are difficult to deploy.Stability Issues:No issues encountered.Scalability Issues:No issues encountered.Customer Service:7/10.Technical Support:7/10.Previous Solutions:Our customers mostly switch from traditional RDMs to appliances.Initial Setup:It is very easy to setup.Implementation Team:We used an in-house vendor who were 8/10.Cost and Licensing Advice:Choose your most complex scenario. Do a POC and try to scale.Other Advice:You should know how it works well so you can use its power. So, start with a partner or vendor team.Disclaimer: My company has a business relationship with this vendor other than being a customer:Premium Business partner April 25, 2016
Rated 4 out of 5 by ARULES() function is the fastest implementation of the associations algorithm (a priori or tree) I have worked with. Valuable Features:ARULES() function is the fastest implementation of the associations algorithm (a priori or tree) I have worked with. In comparison with the R associations package, it is +1000x faster. The issue with the R implementation, and R in general, is that the functions do not work on large sets of data. R would generate a 100,000 x 100,000 element matrix for some of the arules runs we do – very, very inefficient programming.Improvements to My Organization:Any in db machine, learning functions help by eliminating the data transport issue. NZA goes one better by allowing you to utilize a tuned engine (software + hardware) to run the functions. The result is that we can run algorithms that would be impossible to run on other platforms.Room for Improvement:We are using an older version. Some improvements are already implemented, such as the addition of neural networks. Other improvement would be to make the existing algorithms even faster, e.g. kmeans can actually be parallelized. If this reworking of the algorithm is done, it should leverage the MPP architecture of Netzza and run much faster.Also, some algorithms are faster than almost any other method or system e.g. NZA.ARULES() function. Whereas others are not as fast and could probably be optimized for an MPP architecture like kmeans function.Use of Solution:2-3 years on and off. 1 year for actual integration into another tool for mass consumption.Deployment Issues:For deployment, ensure you follow the instructions. The version of Netezza must be matched with the version of NZA. We tried to install a newer version of NZA not supported by the version of Netezza we had and it did not work.Technical Support:N/A. We did not engage IBM tech support, mainly due to past experiences where it is faster, easier and much less stressful to just figure things out yourself.Previous Solutions:Rapidminer, R, DB2 intelligent miner, SSAS data mining were all tested for association rules. Rapidminer and R did not pass. They use matrix math, and cause +100x performance degradations. DB2 intelligent miner, SSAS data mining, and likely also NZA follows the original a prori methods of using sets, not matrices.Initial Setup:DBA set it up, but it seemed very simple. I helped with designing the overall architecture. If you stick with NZA as a “function repository DB” concept and do not put data on it (as recommended in the install manual) you will be ok.Implementation Team:In-house. Don’t over think it. Just apply some base architectural principals and give it a try. If you find something not working make adjustments.Cost and Licensing Advice:I had nNo visibility to pricing. Netezza in general though, is very cost effective. If you compare to other MPP platforms like Hadoop. Hadoop requires a very “non-enterprise” culture to implement and a team of designers / engineers. Netezza requires maybe 1-2 admins.Other Advice:I would have to understand the specifics of the organization, the data size, the tasks, etc. to make any recommendations.Disclaimer: I am a real user, and this review is based on my own experience and opinions. January 17, 2016
Rated 4 out of 5 by RDBMS appliance scalable upto PetaBytes Valuable Features:Its query performance and speed.Improvements to My Organization:Earlier there was high latency to query extraction but Netezza has improved the speed for all OLAP operations. This has helped the organization to get the business answers right on time.Room for Improvement:* Matching up with big data.* Netezza has been built only for OLAP and structured data, and I think IBM must do something to match it to Hadoop scalability.Use of Solution:I've used it for four years.Deployment Issues:There’s only been one, where data slices were corrupted soon after the deployment but IBM has fixed it in a perfect manner.Stability Issues:No issues encountered.Scalability Issues:We didn’t have many scalability issues, except when it touches the PB storage data and we need to move it to external storage. Netezzas’ highest model storage capacity is 1.2 PB.Customer Service:Great, 8/10.Technical Support:Great, 8/10.Previous Solutions:We have previously used Microsoft SQL server, but we switched because our business wants fast and reliable appliance like Netezza. Although MS SQL server is reliable but Netezza is known for it's MPP and performance when compared to other RDBMS appliances.Initial Setup:Straightforward.Implementation Team:An IBM team deployed it for us, and they were 9/10.ROI:Business questions are answered much quicker than what we use to do it earlier.Cost and Licensing Advice:The Netezza appliance is bit costly for a mid-sized organization but highly effective on the performance side and for structured data.Other Solutions Considered:We also looked at Oracle and SQL Server.Other Advice:I don’t want to be biased but it all depends on the business requirement because there are many models for it, which range from 7.8 TB to 1.2 PB (uncompressed). If the business has done a feasibility check on Netezza for their scalability plus the growth and they found it to be within their estimates then I would suggest that they have taken off from the right runway.Disclaimer: I am a real user, and this review is based on my own experience and opinions. December 8, 2015
  • 2016-10-30 T09:14:45.136-05:00
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