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Infoblox Premium Maintenance - extended service agreement - 1 year - shipme

Mfg. Part: IB-MAIN-800-MOD-DFW-01 | CDW Part: 3247858 | UNSPSC: 81111812
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Availability:
Ships same day if ordered before 4 PM CT
  • Extended service agreement
  • advance parts replacement
  • 1 year
  • shipment
  • response time: NBD
  • for P/N: IB-800-MOD-DFW
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Product Overview
Main Features
  • Extended service agreement
  • advance parts replacement
  • 1 year
  • shipment
  • response time: NBD
  • for P/N: IB-800-MOD-DFW
Infoblox Premium Maintenance is tailored for customer environments that require 24 x 7 access to technical support services.

Customers under Premium Maintenance are entitled to all software patch releases, maintenance releases, and upgrade releases applicable to the customer's hardware platform. Notification for maintenance and upgrade releases is provided electronically by Infoblox technical support.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Location: Shipment
Support Details Service Included: Advance parts replacement
Support Details Type: Extended service agreement



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: E-mail consulting
Support Details Type: Product info support



Support Details Service Included: Web support



Support Details Service Included: Knowledge base access



Support Details Type: New releases update

Service & Support Details
Response Time: Next business day



Limitation: Priority 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day



Limitation: Priority 2
Service Availability (Hours a Day): 12 hours a day
Service Availability (Time): 6:00 AM - 6:00 PM



Limitation: Priority 3



Limitation: Priority 4

Header
Brand: Infoblox
Compatibility: PC
Manufacturer: Infoblox
Model: Premium Maintenance
Packaged Quantity: 1
Product Line: Infoblox

Service & Support
Location: Shipment
Response Time: Next business day
Service Included: Advance parts replacement
Type: Extended service agreement

Equipment
Class of Equipment: Complicated network devices

 
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12/5/2016 11:52:41 PM
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