Infoblox Premium Maintenance - technical support - for Infoblox NetMRI - 1

Mfg. Part: NT-MAIN-SPM-MRI-U-10 | CDW Part: 3987311 | UNSPSC: 81112201
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This item was discontinued on October 25, 2016.

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  • Technical support
  • for Infoblox NetMRI
  • upgrade license
  • 100 devices
  • upgrade from Infoblox Switch Port Manager
  • phone consulting
  • 1 year
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Product Overview
Main Features
  • Technical support
  • for Infoblox NetMRI
  • upgrade license
  • 100 devices
  • upgrade from Infoblox Switch Port Manager
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
Infoblox Premium Maintenance is tailored for customer environments that require 24 x 7 access to technical support services. Customers receive support via web, email, and phone. Infoblox provides assistance with initial product deployment and configuration, answers questions related to product features, diagnoses and corrects software errors, and provides configuration or software workarounds when applicable.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Brand: Infoblox
Compatibility: PC
Manufacturer: Infoblox
Model: Premium Maintenance
Packaged Quantity: 1
Product Line: Infoblox

Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Priority 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting

Limitation: Priority 2
Response Time: 2 business hours

Limitation: Priority 3
Response Time: 8 business hours

Limitation: Priority 4
Response Time: 1 business day

Service Type: E-mail consulting

Service Type: Web support

Service Type: Knowledge base access

Service Type: New releases update

License Qty: 100 devices
License Type: Upgrade license
Software Title: Infoblox NetMRI
Upgrade from (Support): Infoblox Switch Port Manager

Installation Type: Locally installed

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10/27/2016 11:39:38 PM
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