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KEMP Premium Plus Support - extended service agreement (renewal) - 1 year -

Mfg. Part: EPP-LM-5600 | CDW Part: 4241644 | UNSPSC: 81111812
$5,765.54Advertised Price
Lease Option ($179.88 /month) Lease Availability
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Note: Leasing is available to organizations only. Leasing is not available to individuals.
800.808.4239
Mon-Fri 7am-7:30pm CT
Availability:In Stock
Ships today if ordered within 13 hrs 44 mins
  • Extended service agreement (renewal)
  • parts and labor
  • 1 year
  • on-site
  • 24x7
  • response time: 4 h
  • for P/N: LM-5600
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Product Overview
Main Features
  • Extended service agreement (renewal)
  • parts and labor
  • 1 year
  • on-site
  • 24x7
  • response time: 4 h
  • for P/N: LM-5600
KEMP PremiumPlus includes 24x7 telephone support plus a four-hour onsite parts replacement Service Level Agreement (SLA). The advanced maintenance offerings were put in place to address customer feedback and business requirements.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: KEMP
Manufacturer: Kemp Technologies
Model: Premium Plus Support
Packaged Quantity: 1
Product Line: KEMP

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Location: On-site
Support Details Service Included: Parts and labor
Support Details Type: Extended service agreement



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: E-mail consulting



Support Details Service Included: Web support



Support Details Service Included: Web knowledge base access



Support Details Type: New releases update

Service & Support
Location: On-site
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week
Service Included: Parts and labor
Type: Extended service agreement (renewal)

Service & Support Details
Response Time: 4 hours
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day



Limitation: Severity level 1
Response Time: 1 hour



Limitation: Severity level 2
Response Time: 2 hours



Limitation: Severity level 3
Response Time: 4 business hours



Limitation: Severity level 4
Response Time: 1 business day



Response Time: 1 business hour
Service Availability (Hours a Day): Business hours

Equipment
Class of Equipment: Complicated network devices

Miscellaneous (CDW)
Compatible With:
KEMP LoadMaster 5600 Load Balancer ADC

 
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12/9/2016 2:16:06 AM
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