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StorSimple Support Standard - technical support - 1 month

Mfg. Part: CWZ-00023 | CDW Part: 4120952 | UNSPSC: 81112201
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  • Technical support
  • Campus
  • School
  • EA Subscription
  • consulting
  • 1 month
  • 24x7
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Product Overview
Main Features
  • Technical support
  • Campus
  • School
  • EA Subscription
  • consulting
  • 1 month
  • 24x7
  • response time: 2 h
  • All Languages
Microsoft offers flexible support possibilities for the StorSimple enterprise storage customers. Microsoft is deeply committed to delivering a high-quality support experience, that allows you to maximize the impact of your investment in the StorSimple solution and Microsoft Azure.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Hosted Service Type: IaaS
Installation Type: Hosted

Brand: Microsoft
Compatibility: PC
Localization (Vendor Specific): Microsoft All Languages
Manufacturer: Microsoft Enrollment Ed. Sol
Model: Standard
Packaged Quantity: 1
Product Line: StorSimple Support

License Pricing: Volume

Support Full Contract Period: 1 month
Support Details Full Contract Period: 1 month

Service & Support
Response Time: 2 hours
Service Availability: 24 hours a day / 7 days a week
Service Included: Consulting
Type: Technical support

Service & Support Details
Limitation: Severity A
Response Time: 2 hours
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Consulting

Limitation: Severity B
Response Time: 4 hours

Limitation: Severity C
Response Time: 8 hours

Service Type: Web knowledge base access

Service Type: Web support

Service Type: New releases update

Service Type: Phone consulting

Licensing Program: Microsoft Campus Agreement , Microsoft Enterprise Agreement Subscription , Microsoft School Agreement

Product Reviews
StorSimple Support Standard - technical support - 1 month is rated 4.5 out of 5 by 2.
Rated 5 out of 5 by from You can recover disk images from 5 minutes ago in a second but I would also like link aggregation vs MPIO. Valuable Features:* This product is easy to use and does all the work in the background for cloud replication and migration.* Cut costs by 80% on average compared to other co-located storage solutions.* Connectivity and ability to snapshot in the cloud.* Recover disk images from 5 minutes ago in a second and only recover the live data that is immediately needed.Improvements to My Organization:We had multiple backup scenarios and Business continuity plans. With StorSimple we can replace a lot of manual process with the automation and cloud functions built in.Room for Improvement:I would like more options besides iSCSI. I would also like link aggregation vs MPIO.Use of Solution:3 Years. Provided support to other teams deploying them and maintained our deployment.Deployment Issues:Only false alerts that needed to be read other than that after a long back and forth with support all was well. Nothing actually failed.Stability Issues:No, not in the entire time we have used the product.Scalability Issues:No we could scale out by using head units and multiple controller configurations, it was never needed. As we grew Azure took on the responsibility to host more storage.Customer Service:I had one issue and although it took a while to get pointed in the right direction the support people listened.Technical Support:Good. The technician was knowledgeable.Previous Solutions:Previously used Synology and Dell. There was no true cloud integration.Initial Setup:It was extremely straightforward. I can't think of anything complex about the setup.Implementation Team:We did in house it was not terribly complicated.ROI:So far in manual processes we save about 15% of our overall IT budget now.Cost and Licensing Advice:The only cost is in the purchase of Azure storage the device was free. There is no day-to-day cost a quarterly maintenance cost for patching is about it.Other Solutions Considered:No we wanted Azure it was about finding the right solution with Azure.Other Advice:Keep it simple and use MPIO. You need network redundancy.Disclaimer: My company has a business relationship with this vendor other than being a customer:We are a Gold Managed Partner with Microsoft and help other companies looking to use the product, we also use it ourselves for hosting our customers with MSP Services.
Date published: 2014-12-23
Rated 4 out of 5 by from A good device for file storage Valuable Features:Ability to easily backup data to Azure.Improvements to My Organization:This device has made it possible for us to almost entirely do away with Tape backup. It has good integration with Veeam but shines in file storage arena.Room for Improvement:It would be nice for Storsimple to offer a unit with more fast disk so that it would mimic a traditional SAN more easily.Use of Solution:3+ years.Deployment Issues:No issues with deployment.Stability Issues:Had a SSD drive go bad in one of our older units. This was replaced under our service plan, but during the rebuild process encountered a bad block in another SSD that it was reading from and downed the device hard. had to rebuild the device from scratch with support and pull down the last backup from the cloud.Scalability Issues:No issues with scalability so far.Customer Service:9 out of ten, they consistently beat service timelines.Technical Support:9 out of tenPrevious Solutions:We had everything on a traditional SAN but realized that we could also help in our backup strategy by moving file data to a device like this.Initial Setup:Very straightforward any IT engineer could easily do it.Other Solutions Considered:We evaluated a whitewater device, which was more backup oriented.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2014-11-20
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  • clientName_cdwg
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12/11/2017 7:22:08 PM
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