Mellanox M-1 Global Support Bronze Support Plan - extended service agreemen

Mfg. Part: EXW-ADPTR-ETH-3B | CDW Part: 3992951 | UNSPSC: 81111812
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This item was discontinued on October 25, 2016.

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  • Extended service agreement
  • advance parts replacement
  • 2 years ( 2nd and 3rd year )
  • shipment
  • response time: NBD
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Product Overview
Main Features
  • Extended service agreement
  • advance parts replacement
  • 2 years ( 2nd and 3rd year )
  • shipment
  • response time: NBD
Mellanox M-1 Global Support services plans are created to provide customers with the optimal experience with Mellanox equipment. The Bronze support plan is the base level support plan, tailored for system administrators that are self sufficient in supporting their Mellanox infrastructure but would like to augment support for hardware trouble shooting and replacement for hardware components in a timely manner.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Brand: Mellanox
Model: Bronze Support Plan
Packaged Quantity: 1
Product Line: Mellanox M-1 Global Support

Support Full Contract Period: 2 year(s)
Support Details Full Contract Period: 2 years
Support Details Location: Shipment
Support Details Service Included: Advance parts replacement
Support Details Type: Extended service agreement

Support Details Service Included: Web support
Support Details Type: Technical support

Support Details Type: New releases update

Service & Support
Location: Shipment
Response Time: Next business day
Return Shipment: At manufacturer expense
Service Included: Advance parts replacement
Support Period: 2nd and 3rd year
Type: Extended service agreement

Service & Support Details
Response Time: Next business day

Limitation: Priority 1
Response Time: 12 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 9 hours a day

Limitation: Priority 2
Response Time: 1 business day

Limitation: Priority 3
Response Time: 2 business days

Limitation: Priority 4

Class of Equipment: Complicated network devices

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10/27/2016 11:40:11 PM
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