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Micro Focus Total Care - technical support (renewal) - for Open Workgroup S

Mfg. Part: 877-007766-COM2 | CDW Part: 3853371 | UNSPSC: 81112201
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  • Technical support (renewal)
  • for Open Workgroup Suite for Small Business
  • 5 users
  • VLA
  • ESD
  • phone consulting
  • 1 year
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Product Overview
Main Features
  • Technical support (renewal)
  • for Open Workgroup Suite for Small Business
  • 5 users
  • VLA
  • ESD
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
With ever-increasing demands on your systems, you need a flexible, interoperable IT infrastructure that works with your existing investments. And budget realities mean that you need to pay only for what you need to ensure you're using your resources to your best advantage. That's why, at Novell, they build flexibility and choice into everything they do.

Novell Open Workgroup Suite offers you several different deployment options so you can get exactly what you need, leverage what you already have and leave your options open for future growth.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Software
License Qty: 5 users
Licensing Program: Novell Volume License Agreement (VLA)
Software Title: Open Workgroup Suite for Small Business

Header
Brand: Micro Focus
Compatibility: Mac , PC , Unix
Manufacturer: Novell
Model: Total Care
Packaged Quantity: 1
Product Line: Micro Focus

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support (renewal)

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 3 hours
Service Availability (Hours a Day): Business hours



Limitation: Severity level 3
Response Time: Next business day



Service Type: New releases update



Service Type: Web knowledge base access

General
Electronic Distribution: Yes
Installation Type: Locally installed

Licensing
License Pricing: Volume

Product Reviews
 
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12/4/2016 5:01:39 AM
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