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Micro Focus Total Care - technical support (renewal) - for Directory and Re

Mfg. Part: 566-MNT-P-US | CDW Part: 3613015 | UNSPSC: 86101601
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  • Technical support (renewal)
  • for Directory and Resource Administrator
  • 100 users
  • volume
  • ESD
  • phone consulting
  • 1 year
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Product Overview
Main Features
  • Technical support (renewal)
  • for Directory and Resource Administrator
  • 100 users
  • volume
  • ESD
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
  • English
  • United States
A key component of every serious business strategy is knowledgeable and responsive technical support. NetIQ offers this technical support plan to meet the needs of a wide range of customer organizations.

Premium Care provides all the features of Essential Care (telephone support, e-mail support, four named contacts, eSupport features including access to the NetIQ Knowledgebase, Product Community Website, Community Newsgroups, Notification Service, and a Quarterly Technical Product Newsletter, along with all product upgrades/updates) with the addition of 24x7 support for critical issues, a designated toll-free number, ten named contacts, priority routing of issues, expedited e-mail support, and remote diagnostics.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
License Qty: 100 users
Software Title: Directory and Resource Administrator

Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Brand: Micro Focus
Compatibility: PC
Country Kits: United States
Localization: English
Manufacturer: NetIQ Master Lic
Model: Total Care
Packaged Quantity: 1
Product Line: Micro Focus

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support (renewal)

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting

Limitation: Severity level 2
Response Time: 3 hours
Service Availability (Hours a Day): Business hours

Limitation: Severity level 3
Response Time: Next business day

Service Type: New releases update

Service Type: Web knowledge base access

Electronic Distribution: Yes
Installation Type: Locally installed

License Pricing: Volume

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1/20/2018 3:15:39 PM
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