NetScout MasterCare - technical support - for NetScout ClearSight Analyzer

Mfg. Part: CSN/CSA-1000CD-3 SUPPMSTC | CDW Part: 4316279 | UNSPSC: 81112201
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This item was discontinued on October 15, 2016.

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  • Technical support
  • for NetScout ClearSight Analyzer
  • 3 licenses
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
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Product Overview
Main Features
  • Technical support
  • for NetScout ClearSight Analyzer
  • 3 licenses
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
  • for P/N: CSN/CSA-1000CD-3
Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Brand: NetScout
Compatibility: PC
Manufacturer: NETSCOUT
Packaged Quantity: 1
Product Line: NetScout MasterCare

Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting

Limitation: Severity level 2
Response Time: 1 business hour
Service Availability (Hours a Day): Business hours

Limitation: Severity level 3

Limitation: Severity level 4

Limitation: Severity level 5
Response Time: 5 business days

Response Time: Next business day
Service Availability (Hours a Day): After business hours
Service Type: E-mail consulting

Service Type: Web support

Service Type: New releases update

Service Type: Knowledge base access

License Qty: 3 licenses
Software Title: NetScout ClearSight Analyzer

Installation Type: Locally installed

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10/25/2016 1:55:23 AM
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