Micro Focus Total Care - technical support (renewal) - for NetIQ Cloud Mana

Mfg. Part: 877-006963 | CDW Part: 2807111 | UNSPSC: 81112201
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  • Technical support (renewal)
  • for NetIQ Cloud Manager
  • 1 instance
  • MLA
  • VLA
  • ESD
  • phone consulting
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Product Overview
Main Features
  • Technical support (renewal)
  • for NetIQ Cloud Manager
  • 1 instance
  • MLA
  • VLA
  • ESD
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
Novell Cloud Manager, a WorkloadIQ product, fully automates complex provisioning workflows - from requests and approvals to creating and deploying business services. Novell Cloud Manager unifies your heterogeneous infrastructures into one seamless fabric for unparalleled efficiency and speed. Business and IT teams work together in a single web-based portal, so workloads can be requested and provisioned with only a few simple clicks. Novell Cloud Manager automatically creates and deploys workloads based on a service catalog of predefined templates. Business teams "shop" for IT services in a user-friendly catalog, management approves costs and IT provisions and deploys workloads. And it can all be done in a matter of hours, not months.

Novell Cloud Manager, a WorkloadIQ product, stops the over-ordering that can occur when business teams are shielded from the realities of the true costs of the virtualized environment. With Novell Cloud Manager, IT teams can expose the real price of business services, their component workloads, and even individual resources like RAM, CPU, and network bandwidth and disk space.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting

Limitation: Severity level 2
Response Time: 3 hours
Service Availability (Hours a Day): Business hours

Limitation: Severity level 3
Response Time: Next business day

Service Type: New releases update

Service Type: Web knowledge base access

License Qty: 1 instance
Licensing Program: Novell Master License Agreement (MLA) , Novell Volume License Agreement (VLA)
Software Title: NetIQ Cloud Manager

Brand: Micro Focus
Compatibility: PC
Manufacturer: NetIQ Master Lic
Model: Total Care
Packaged Quantity: 1
Product Line: Micro Focus

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support (renewal)

Electronic Distribution: Yes
Hosted Service Type: IaaS
Installation Type: Hosted

License Pricing: Volume

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7/20/2017 9:46:13 PM
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