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Novell Dedicated Support Engineer (IAS) - technical support (renewal) - 1 y

Mfg. Part: 051-004650 | CDW Part: 3577138 | UNSPSC: 81112201
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  • Technical support (renewal)
  • MLA
  • VLA
  • consulting
  • 1 year
  • North America
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Product Overview
Main Features
  • Technical support (renewal)
  • MLA
  • VLA
  • consulting
  • 1 year
  • North America
A Dedicated Support Engineer (DSE) serves and supports your business as the primary focus of their activities. They solve problems, perform proactive maintenance, work closely with the resources to resolve issues and work onsite at your business. There is no stronger support relationship available than that of the Dedicated Support Engineer, situated in your office and focused on your business systems' needs

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: NetIQ
Compatibility: PC
Country Kits: North America
Manufacturer: Novell
Model: Dedicated Support Engineer (IAS)
Packaged Quantity: 1
Product Line: Novell

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Location: On-site

Service & Support
Location: On-site
Service Included: Consulting
Type: Technical support (renewal)

Service & Support Details
Limitation: 4 days per week
Service Type: Consulting



Limitation: For Priority customers
Response Time: 15 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Emergency phone consulting



Limitation: For Standard customers
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day

Software
Licensing Program: Novell Master License Agreement (MLA) , Novell Volume License Agreement (VLA)

Licensing
License Pricing: Volume

 
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12/4/2016 6:28:49 PM
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