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Novell Primary Support Engineer - technical support (renewal) - 1 year

Mfg. Part: 051-004762 | CDW Part: 3327992 | UNSPSC: 81112201
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  • Technical support (renewal)
  • MLA
  • VLA
  • consulting
  • 1 year
  • United States
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Product Overview
Main Features
  • Technical support (renewal)
  • MLA
  • VLA
  • consulting
  • 1 year
  • United States
A Primary Support Engineer solves problems and provides proactive maintenance on your business systems. Because they are assigned to only a few accounts, these engineers may give you more of their time and develop a more personalized technical support relationship with your business. A Primary Support Engineer will visit you on-site periodically during the year. The Primary Support Engineers are located in major cities and near Novell field offices, allowing them to have a closer relationship with their customers while maintaining a tight link to the Novell support infrastructure.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: Novell
Compatibility: PC
Country Kits: United States
Manufacturer: Novell
Model: Primary Support Engineer
Packaged Quantity: 1
Product Line: Novell

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Location: On-site

Service & Support
Location: On-site
Service Included: Consulting
Type: Technical support (renewal)

Service & Support Details
Limitation: 4 days per year
Service Type: Consulting



Limitation: For Priority customers
Response Time: 30 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Emergency phone consulting



Limitation: For Standard customers
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day

Software
Licensing Program: Novell Master License Agreement (MLA) , Novell Volume License Agreement (VLA)

Licensing
License Pricing: Volume

 
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12/5/2016 8:53:12 PM
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