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Micro Focus Total Care - technical support (renewal) - for NetIQ eDirectory

Mfg. Part: 877-002914 | CDW Part: 1939486 | UNSPSC: 81112201
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  • Technical support (renewal)
  • for NetIQ eDirectory
  • 1 user
  • G2C
  • B2C
  • MLA
  • VLA
View More
Product Overview
Main Features
  • Technical support (renewal)
  • for NetIQ eDirectory
  • 1 user
  • G2C
  • B2C
  • MLA
  • VLA
  • ESD
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
Directory services are a necessity for today's competitive enterprises. With a directory service, you have a customized, systematic way to unify identities, resources, devices and policies like e-mail addresses, applications, files, people or groups, automated systems, peripheral devices (such as printers) and other network components.

While it's vital to have a directory service, it also matters which directory service you choose. Far more than just an LDAP store, Novell eDirectory is an LDAP directory service, and forms the basis for many of the world's largest identity-management deployments. Since its debut more than ten years ago, eDirectory has been trusted for its scalability, compatibility, reliability, manageability and security.

You need an infrastructure that can grow along with your evolving business. Novell eDirectory meets the demands of large-scale, high-end directory deployments. Companies like CNN.com, Brasil Telecom and TransUnion rely on eDirectory as their foundation. In fact, eDirectory scales to 1 billion objects on a single server, so even the largest and most complex networks can have eDirectory grow alongside them without performance degradation.

It's impractical to manually manage every machine and user in the company every day, all day. Novell eDirectory allows you to keep your environment in tact while allowing your users to remain productive with their individual environments. In addition to platform neutrality, eDirectory supports a host of emerging industry standards and Web-services protocols: DSML, SOAP and XML, among others. The Open Group has given eDirectory LDAP certification, acknowledging its conformance to the LDAP standard. These types of support maximize the technology investments you've already made, freeing you from vendor lock-in.

VOLUME LICENSE AGREEMENT

The VLA offers a cost-effective way for organizations who want a low level of commitment to Novell to purchase licenses without a signed contract.

MASTER LICENSE AGREEMENT

Customers may qualify for the MLA in one of two ways: Make a qualifying initial purchase by purchasing any combination of new licenses, upgrade licenses, Software Maintenance, or services for any MLA product.

Transition from one of the other Novell Licensing levels (VLA or CLA). This option allows existing customers to apply the purchases from the past term of an existing CLA or VLA toward their MLA qualification requirement.

The combined purchases made by all of a customer's divisions, subsidiaries and affiliates apply toward making their initial qualifying purchase. In addition to the initial qualifying MLA purchase, the customer must submit a signed Master License Agreement to Novell.
Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 3 hours
Service Availability (Hours a Day): Business hours



Limitation: Severity level 3
Response Time: Next business day



Service Type: New releases update



Service Type: Web knowledge base access

Software
License Qty: 1 user
Licensing Program: Novell Master License Agreement (MLA) , Novell Volume License Agreement (VLA)
Software Title: NetIQ eDirectory

Header
Brand: Micro Focus
Compatibility: PC , Unix
Manufacturer: Novell
Model: Total Care
Packaged Quantity: 1
Product Line: Micro Focus

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support (renewal)

General
Electronic Distribution: Yes
Installation Type: Locally installed

Licensing
License Pricing: Business-to-Consumer , Government-to-Citizen , Volume

 
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1/19/2017 10:22:14 PM
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