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Palo Premium Plus Support Program - extended service agreement - 5 years -

Mfg. Part: PAN-SVC-PREM-PLUS-USG-5YR | CDW Part: 4201734 | UNSPSC: 81111812
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Note: Leasing is available to organizations only. Leasing is not available to individuals.
Mon-Fri 7am-7:30pm CT
Ships same day if ordered before 4 PM CT
  • Extended service agreement
  • advance hardware replacement
  • 5 years
  • shipment
  • response time: NBD
  • government
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Product Overview
Main Features
  • Extended service agreement
  • advance hardware replacement
  • 5 years
  • shipment
  • response time: NBD
  • government
Premium Plus Support is essential to ensure your business continues to operate at peak performance and your business functions are kept secure and available to maximize employee productivity. Premium Plus provides yet another level of customer care, giving you the confidence to focus on your core business, while knowing that you'll have full visibility and control over what's on your network with the assistance of Palo Alto Networks top tier support.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Class of Equipment: Complicated network devices

Brand: Palo
Country Kits: United States
Manufacturer: Palo Alto
Model: Premium Plus Support Program
Packaged Quantity: 1
Product Line: Palo

Pricing Type: Government

Support Full Contract Period: 5 year(s)
Support Details Full Contract Period: 5 years
Support Details Location: Shipment
Support Details Service Included: Advance hardware replacement
Support Details Type: Extended service agreement

Support Details Service Included: Phone consulting
Support Details Type: Technical support

Support Details Service Included: Web knowledge base access
Support Details Type: Product info support

Support Details Type: New releases update

Support Details Service Included: E-mail consulting

Service & Support
Location: Shipment
Response Time: Next business day
Service Included: Advance hardware replacement
Type: Extended service agreement

Service & Support Details
Response Time: Next business day

Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day

Limitation: Severity level 2
Response Time: 2 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 11 hours a day

Limitation: Severity level 3
Response Time: 4 business hours

Limitation: Severity level 4
Response Time: 8 business hours

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1/17/2018 6:13:33 PM
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