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Palo Premium Plus Support Program - extended service agreement - 5 years -

Mfg. Part: PAN-SVC-PREM-PLUS-USG-5YR | CDW Part: 4201734 | UNSPSC: 81111812
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Availability:
Ships same day if ordered before 4 PM CT
  • Extended service agreement
  • advance hardware replacement
  • 5 years
  • shipment
  • response time: NBD
  • government
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Product Overview
Main Features
  • Extended service agreement
  • advance hardware replacement
  • 5 years
  • shipment
  • response time: NBD
  • government
Premium Plus Support is essential to ensure your business continues to operate at peak performance and your business functions are kept secure and available to maximize employee productivity. Premium Plus provides yet another level of customer care, giving you the confidence to focus on your core business, while knowing that you'll have full visibility and control over what's on your network with the assistance of Palo Alto Networks top tier support.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Service
Support Full Contract Period: 5 year(s)
Support Details Full Contract Period: 5 years
Support Details Location: Shipment
Support Details Service Included: Advance hardware replacement
Support Details Type: Extended service agreement



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: Web knowledge base access
Support Details Type: Product info support



Support Details Type: New releases update



Support Details Service Included: E-mail consulting

Service & Support Details
Response Time: Next business day



Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day



Limitation: Severity level 2
Response Time: 2 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 11 hours a day



Limitation: Severity level 3
Response Time: 4 business hours



Limitation: Severity level 4
Response Time: 8 business hours

Header
Brand: Palo
Country Kits: United States
Manufacturer: Palo Alto
Model: Premium Plus Support Program
Packaged Quantity: 1
Product Line: Palo

Miscellaneous
Pricing Type: Government

Service & Support
Location: Shipment
Response Time: Next business day
Service Included: Advance hardware replacement
Type: Extended service agreement

Equipment
Class of Equipment: Complicated network devices

 
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12/3/2016 5:33:33 AM
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