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Palo Premium Support Program - technical support - for Palo Alto Networks V

Mfg. Part: PAN-SVC-PREM-VM-300-ENT-3YR | CDW Part: 4076464 | UNSPSC: 81112201
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This item was discontinued on February 17, 2017.

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800.808.4239 Mon-Fri 7am-7:30pm CT

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800.808.4239
Mon-Fri 7am-7:30pm CT
  • Technical support
  • for Palo Alto Networks VM-300 Enterprise
  • prepaid
  • phone consulting
  • 3 years
  • 24x7
  • response time: 1 h
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Product Overview
Main Features
  • Technical support
  • for Palo Alto Networks VM-300 Enterprise
  • prepaid
  • phone consulting
  • 3 years
  • 24x7
  • response time: 1 h
A combination of direct, anytime access (24x7x365) to product experts, a robust online community, and personalized customer care ensures that any issue that may arise is quickly addressed.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Service
Support Full Contract Period: 3 year(s)
Support Details Full Contract Period: 3 years

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 2 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Time): 7:00 AM - 6:00 PM



Limitation: Severity level 3
Response Time: 4 business hours



Limitation: Severity level 4
Response Time: 8 business hours



Service Type: Web knowledge base access



Service Type: Web support



Service Type: New releases update

Software
Software Title: Palo Alto Networks VM-300 Enterprise

Header
Brand: Palo
Compatibility: PC
Manufacturer: Palo Alto
Model: Premium Support Program
Packaged Quantity: 1
Product Line: Palo

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

General
Installation Type: Locally installed

Licensing
License Pricing: Prepaid

 
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5/22/2017 12:36:27 PM
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