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Palo Standard Support - extended service agreement - 1 year

Mfg. Part: PAN-SVC-LAB-WF-500-R-DUP | CDW Part: 4315599 | UNSPSC: 81111812
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800.808.4239
Mon-Fri 7am-7:30pm CT
Availability:
Ships same day if ordered before 4 PM CT
  • Extended service agreement
  • parts and labor
  • 1 year
  • for P/N: PAN-WF-500-LAB
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Product Overview
Main Features
  • Extended service agreement
  • parts and labor
  • 1 year
  • for P/N: PAN-WF-500-LAB
Create, update and manage all your cases directly online, authorized support centers providing "premium partner support", may submit online cases on behalf of their customers.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Equipment
Class of Equipment: Complicated network devices

Header
Brand: Palo
Manufacturer: Palo Alto
Model: Standard Support
Packaged Quantity: 1
Product Line: Palo

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Service Included: Parts and labor
Support Details Type: Extended service agreement



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: E-mail consulting



Support Details Type: New releases update



Support Details Service Included: Web support



Support Details Service Included: Web knowledge base access
Support Details Type: Product info support

Service & Support
Service Included: Parts and labor
Type: Extended service agreement

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 11 hours a day



Limitation: Severity level 2
Response Time: 2 business hours



Limitation: Severity level 3
Response Time: 4 business hours



Limitation: Severity level 4
Response Time: 8 business hours

Miscellaneous (CDW)
Compatible With:
Palo Alto Networks WildFire WF-500 Lab Unit

 
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12/3/2016 6:23:30 PM
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